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IT Technical Associate
IT Technical Associate University Press University of Illinois System - Urbana   The University System Office seeks an IT Technical Associate to respond to inquiries and requests for assistance with computer systems and/or usage. The IT Technical Associate identifies, analyzes, troubleshoots, and assists in problem resolution, with the aim of eliminating recurrences and reducing repeat calls. This position acts as the first single point of client contact for IT support/Services and serves as a contact for problem reporting and resolution, system status and availability, and general information pertaining to procedures, facilities, and other services, and coordinates with other IT areas to resolve problems, as


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