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The Director of Infrastructure provides strategic and operational leadership for the university’s technology infrastructure, ensuring that network, data center, cloud, telecommunications, and enterprise systems are secure, resilient, and support the university’s mission of teaching, research, and service. Reporting to the Deputy Chief Information Officer (Deputy CIO), this position guides the development and delivery of core infrastructure services, aligning with institutional priorities and technological advancements in higher education.
Duties/Responsibilities
Strategic Leadership & Planning • Collaborate with the Deputy CIO and other senior IT leaders to develop and implement a comprehensive infrastructure strategy aligned with university goals. • Engage stakeholders across academic, research, and administrative units to assess current infrastructure capabilities and plan future enhancements. • Develop and maintain a multi-year roadmap for infrastructure investments, including network upgrades, cloud transitions, and data center modernization. • Provide expertise and input to university IT governance bodies and planning committees.
Infrastructure Operations & Service Delivery • Oversee the administration and performance of all core infrastructure systems, including campus-wide networking (wired and wireless), telecommunications, server and storage environments, and cloud platforms (e.g., AWS, Azure, Google Cloud). • Ensure the stability, availability, and recoverability of mission-critical services such as enterprise applications (ERP, LMS), research computing environments, and student support platforms. • Define and monitor service-level objectives (SLOs) and performance metrics across all infrastructure services. • Coordinate cross-team operational efforts and maintenance activities to minimize downtime and ensure effective communication with campus users.
Team Management • Supervise and develop a team of infrastructure professionals, including system administrators, systems engineers, network engineers, and telecommunication specialists. • Promote a collaborative, inclusive, and service-oriented culture within the infrastructure team and across OIT.
Architecture, Security, and Compliance • Lead the design and evolution of a hybrid infrastructure architecture that integrates on-prem and cloud services securely and efficiently. • Collaborate with the Chief Information Security Officer (CISO) to implement robust security controls, risk mitigation strategies, and compliance with standards including NIST 800-171, FERPA, HIPAA, CMMC, and GLBA. • Support the university’s business continuity and disaster recovery planning through resilient infrastructure design and testing protocols. • Ensure that infrastructure services contribute to institutional goals related to accessibility, sustainability, and digital equity
Vendor Management • Manage infrastructure-related procurement and vendor relationships, including telecommunications, hardware, and cloud providers. • Oversee infrastructure-related budgets, resource planning, and capital project coordination.
Minimum Requirements
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline, 10+ years, or, 15+ years with Associates degree or an equivalent combination of education and relevant professional work experience, or 20 years experience in lieu of degree. • 8 years of progressive IT infrastructure experience, (of which should include 3 years in a supervisory or leadership role). • Experience managing enterprise infrastructure in a complex environment, preferably within higher education. • Demonstrated expertise in networking, systems administration, virtualization, storage, and cloud services. • Understanding of regulatory and compliance frameworks relevant to university IT operations. • Strong communication skills and ability to translate technical concepts for non-technical stakeholders. • US Citizenship is required
Desired Qualifications
• Master’s degree in Information Technology, Business Administration, Higher Education Administration, or a related field - or equivalent combination of education and relevant professional experience (15+ years with Master’s Degree, 20+ years with Bachelors Degree, and 25+ years with no degree). • Professional certifications such as PMP, CISSP, Security+, Network+ , CCNP, or ITIL. • Experience with research computing infrastructure, academic technologies, or statewide IT shared services. • Familiarity with IT governance structures and change management practices in university environments.