Application Analyst, Office of Information and Technology, Doheny Campus
Mount Saint Mary's University
Application
Details
Posted: 17-May-23
Location: Los Angeles, California
Type: Full Time
Categories:
Technical (Programmer, Developer, Analyst)
Required Education:
4 Year Degree
Internal Number: 4197100
Application Analyst, Office of Information and Technology, Doheny Campus
About Mount Saint Mary's University:
Mount Saint Mary's is the only women's university in Los Angeles and one of the most diverse in the nation. The University is known nationally for its research on gender equity, its innovative health and science programs, and its commitment to community service. As a leading liberal arts institution, Mount Saint Mary's provides year-round, flexible and online programs at the undergraduate and graduate level. Weekend, evening and graduate programs are offered to both women and men. Mount alums are engaged, active, global citizens who use their knowledge and skills to better themselves, their communities and the world. www.msmu.edu
Mount Saint Mary's University is an equal opportunity employer. The University is thoroughly committed both to providing equal employment opportunities for all job applicants and employees, and to providing a work environment that is free from harassment, discrimination and retaliation. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Applicants must be able to provide proof of eligibility to work in the United States. The University will not assist applicants with any visa matters. A background check will be required. Applicants must also provide proof of COVID-19 vaccination of condition of employment.
Job Description:
Application Analyst supports, manages, and implements the university's enterprise applications. The Application Analyst takes ownership of requests from receipt to resolution using operational knowledge to seek out, research, and evaluate various solutions to provide to end users.
Position Hourly Range: $36.05 - $38.46
Hiring salary can be above the posted pay range if candidate's qualifications are determined to be above the minimum requirements of the position description
Duties and Responsibilities:
Demonstrates accountability in delivering the assigned task. Reports project Issues and accomplishments to the project manager.
Delivers a work product that meets project requirements as defined by the scope and stays within departmental guidelines for application configuration/development
Assists users and participates in the analysis and documentation of current and future needs and workflows through interviews and gathering data regarding regulatory requirements, operational procedures, and departmental policies
Works collaboratively with users in assigned areas to design and implement new or optimized enterprise applications.
Under general supervision, builds, designs, and documents the use of the institution's enterprise applications to meet best the institution's needs, including process flow documentation, project reporting, and other resource management.
Resolve support tickets related to end-user request
Performs advanced analysis, development, coding, testing, and documentation of computer systems and purchased integrated applications on multiple platforms for academic and/or business purposes, following systems development and project management procedures
Consults with staff and coordinates projects for the design and modification of complex and multi-faceted applications
Provides technical support, troubleshooting, and problem resolution for staff on enterprise applications
Follows systems development life-cycle techniques and utilizes joint application development processes and project management techniques, and specialized software packages/applications
Defines the scope and objectives for applications, along with constraints and system requirements
Analyzes and defines current organizational functions, processes, sources, and uses of information and other data to determine application needs and requirements
Conceptualizes, analyzes, designs, and programs highly diverse and complex programs for administrative and academic users
Documents workflow using organization and data flow charts and other related materials
Identifies and documents business processes and workflow that contribute to enhanced information flow by interviewing users, generating process documentation, and proposing process solutions
Provides support to applications encompassing data integration
Troubleshoots application and database errors/problems to enhance applications
Organizes the features included in applications by determining the sequence of detailed operations, determining program outcomes, and designing internal program processes
Coordinates and implements data conversions and transitions from old to new systems using extract, transform, and load processes
Provides advanced technical support, problem resolution, and data research for assigned end users
In conjunction with users, isolates problems from symptoms, determines alternatives, and develops, and implements solutions
If the problem is user error, work with staff to improve user instructions or train for better understanding
Works with external agencies, independent contractors, vendors, and organizations on technology services, applications, and/or data requirements
Performs other related duties as assigned
Requirements:
Knowledge:
Strong problem-solving and proven project management skills with the ability to manage multiple tasks, communicate project status and help in departmental projects.
Proven experience in developing reports and dashboards for data analytics.
High-level competency in Excel (macros, pivot tables, etc.).
Requires knowledge of program development techniques, procedures, tools, and documentation requirements, as well as software systems development life cycles
Requires knowledge of principles and procedures of applications and databases, including analysis and design techniques
Requires well-developed human relations skills to facilitate small group processes, conduct training, provide technical support, and apply understandable lines of questioning when trying to understand department needs or problems
Requires the ability to analyze technical problems and to develop and apply appropriate solutions
Requires the ability to discuss technical information with users, discern their needs, improve programs, etc.
Abilities and Skills:
Excellent organizational skills, including the ability to prioritize and manage multiple tasks simultaneously in a complex environment
Strong empathetic approach to customer service
Ability to analyze existing systems and processes to identify areas of opportunity
Outstanding oral and written communications
Outstanding attention to detail
A willingness to travel to either campus to provide end-user assistance and troubleshooting if needed
Education:
Bachelor's degree in computer science or a related discipline degree or combined experience is preferred.
Experience:
2 to 5 years of advanced experience in application requirement gathering, analysis, design, implementation or coding, testing, deployment, maintenance, and support.
Advance experience with one or more of the following Enterprise Applications: Enterprise Relational Planning (ERP) systems, document management software, Customer Relationship Management (CRM), or Student Information Service (SIS)
Experience with higher education preferred
Additional Information:
Work Location: Doheny Campus (Downtown Los Angeles)
Start Date: Immediately
Applications Deadline: Open until filled
The University is committed to recruiting and retaining a diverse student population and workforce as a reflection of our commitment to maintain the excellence of the University, and to offer our students richly varied disciplines, perspectives and ways of learning. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. We encourage people of all backgrounds to apply to be a student or to work for the University.
