Monthly Salary: $6,854.86 - $8,491.98* ($82,258.32-$101,903.76 annually)
*Salary Information is based on a full-time, 12-month position
Preferred Education:
High School
Internal Number: 23-1101-001
The Los Angeles Community College District (LACCD) invites applications for the position of Technology Services Specialist. A Technology Services Specialist provides journey-level technical support of involving installation, configuration, update, repair, replacement, and operation of a wide range of technology such as computer software, computer hardware, data storage, servers, virtualization, and related peripheral equipment; guides users on the appropriate uses of technology; and ensures user satisfaction with technology solutions and customer service.
- - - COMPENSATION & BENEFITS
Monthly Salary: $6,854.86 - $8,491.98* ($82,258.32-$101,903.76 annually) *Salary Information is based on a full-time, 12-month position Health Benefits: District-paid medical, dental, and vision insurance plans for employee and dependents. A $50,000 life insurance policy is provided free of charge for each employee. A Health Reimbursement Account (HRA) with $1,500 contributed by LACCD annually.
Paid Time Off: 12 full-pay days and 88 half-pay days of illness leave per year, at least 16 paid holidays per year, and accrued vacation time from 10-24 days per year depending on the position. Other paid time off options are also available.
Retirement: Employees become members of the Public Employees Retirement System (PERS) pension.?Employees are also covered by Social Security.
- - - TYPICAL DUTIES
Installs, configures, and troubleshoots computer equipment, data storage, servers, virtualization, and related technology and peripheral devices, and makes appropriate connections and disconnections of cabling.
Installs, configures, and troubleshoots smart classroom technology and equipment such as panel control systems; video data projectors; document cameras; digital presenters, interactive whiteboard or smart board, and integrations to the overall technology environment at an assigned location.
Performs installation, upgrades, and maintenance of local software applications and suites; ensures compliance with license agreements and copyright requirements.
Responds to the needs and inquiries of users explains Information Technology issues, deploys solutions including office and lab technology, and follows up with users to assure the stability and functionality of District issued end user systems.
Responds to help desk ticket referrals, locally-based problems with hardware, software, and networking, and other computer related technologies; deploys solutions and follows up.
Interfaces with technology peers, support staff, and vendors to coordinate activities, exchange information, and solve technology issues and concerns.
Participates in the delivery, setup, and teardown of presentation and technology equipment for indoor and/or outdoor events.
Sets-up user access to local file sharing and learning management systems.
Writes operating instructions, training materials, and manuals.
Consults with faculty and/or staff to develop solutions for office and lab technology; consults with vendors and District personnel to develop and implement security standards and technology policy.
Provides recommendations to the team lead concerning enhancements to the hardware and software inventory.
Guides users on software and hardware use.
Collaborates with District personnel in the design and development of system configurations and software.
Keeps users informed and gathers critical feedback to improve processes and relationships.
Assists Information Technology staff of the Educational Services Center with troubleshooting problems related to technical operations and services related to network equipment and operations.
Maintains, corrects, and troubleshoots assigned location network equipment as needed.
Refers local service outages to appropriate personnel.
Tracks assigned technology inventory, controls access to server rooms and data closets, monitors software such as antivirus and MDM; assists in data capture for asset management software and continuously updates the asset management software as inventory changes.
Creates and maintains records and documentation to support building the team knowledge base.
Attends assigned training programs and activities in order to maintain current knowledge of technological advances and changes.
May provide technical support involving assistive technology, multimedia technology, and security technology as needed.
May provide guidance, training, and instruction to lower-level technology staff and student assistants.
May assist with the technology budget for computer equipment, software acquisitions and support; requests quotes from vendors for equipment and software.
Performs related duties as assigned.
For a complete job description including the Knowledge, Skills, and Abilities associated with the position please visit our website.
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VACANCIES
The hiring list established by this examination will also be used to fill future vacancies as they occur during the life of the list.
Our Colleges include: Los Angeles City College; East Los Angeles College; Los Angeles Harbor College; Los Angeles Mission College; Los Angeles Pierce College; Los Angeles Southwest College; Los Angeles Trade-Technical College; Los Angeles Valley College; West Los Angeles College
The selection process may consist of one or more exam parts which may include a training and experience evaluation, written test, performance test and/or oral interview.
Selection and promotion are based on a competitive examination process. Candidates who pass all exam parts are placed on an eligibility (hiring) list based on their overall exam score. In accordance with legal requirements, hiring departments may make job offers to candidates in the top three ranks of the eligibility list.
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ACCOMMODATION
Our class specification generally describes the duties, responsibilities, and requirements characteristic of the position(s) within this job class. The duties, responsibilities, and requirements of a particular position within this class may vary from the duties of other positions within the class.
In accordance with the Americans with Disabilities Act (ADA), the Los Angeles Community College District provides reasonable accommodation to qualified individuals with covered disabilities on a case-by-case basis throughout the application, examination, and hiring processes and throughout employment. If an individual is in doubt about their ability to perform the duties and responsibilities of a position or possession of any other requirement noted in a class specification or job announcement, they should always apply for a position and request reasonable accommodation at the appropriate time.
Hours of Operation: Monday – Friday 8:00AM – 4:30PM
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DISTRICT INFORMATION
The Los Angeles Community College District is the largest community college district in the nation offering educational opportunities to students in more than 40 cities covering an area of 882 square miles serving approximately 9.8 million residents. The LACCD is composed of nine comprehensive colleges and a District Office, which together employ approximately 2,200 classified (non-teaching) employees in 315 job classifications.
MINIMUM REQUIREMENTS:
Education and Experience:
A. An associate degree or its equivalent from a recognized college or university with a major in computer information systems, computer science, computer engineering, mathematics, or a related field AND one year of recent, full-time, paid technical computer experience, preferably in heterogeneous (Mac and Windows, mobile devices, desktops, laptops) environments.
OR
B. Graduation from high school or its equivalent AND twenty-four semester units in computer information systems, computer science, computer engineering, or a related subject from a recognized college or university AND two years of recent, full-time, paid technical computer experience, preferably in heterogeneous (Mac and Windows, mobile devices, desktops, laptops) environments.
OR
C. Graduation from high school or its equivalent AND three years of recent, full-time, paid technical computer experience, preferably in heterogeneous (Mac and Windows, mobile devices, desktops, laptops) environments.
Certification: The following certifications or an equivalent must be obtained within six months of employment and remain current thereafter:
