Overview The Associate Director of Service Management will be responsible for overseeing the management of the ServiceNow Platform, leading a team of developers, maintaining relationships with IT leaders, developers, contract developer resources, architects, and other stakeholders. The incumbent will collaborate with various stakeholders to ensure adherence to architectural standards and provide technical governance to ensure effective implementation, configuration, performance, and optimization of ServiceNow solutions. Responsibilities Platform Management Oversee the administration, configuration, and maintenance of the ServiceNow platform. Rese