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IT Support Senior Specialist
DEPARTMENT SPECIFIC JOB DESCRIPTION:The IT Support Senior Specialist provides technical and operational support to end users on various technical issues and problems relating to hardware, software, and peripherals. Responsible for troubleshooting complex and non-routine Learning Spaces issues, conducting analysis of classroom needs, and recommending solutions or services to meet those needs. Applies in-depth application and service knowledge to solve technology problems and fulfill service requests. Focuses on customer needs and effectively communicates with both technical and non-technical end-users. Coordinate Learning Spaces projects or service improvements

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