Research Foundation for the State University of New York
Albany, New York
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As a member of the IT team, the User Support Technician staffs the enterprise Help Desk and is responsible for support of end users, hardware, software, and enterprise systems. DUTIES• Provides technology support for onsite and remote associates by resolving moderately complex to highly complex technical issues and problems.• Demonstrates an expert ability to manage the needs of multiple requests.• Collaborates with other support teams and across the organization to troubleshoot highly complex issues and identify technology solutions.• Supports IT projects, including but not limited to: office moves, data recovery, hardware and software testing, product migrations, platform migrations, software delivery, event support, etc.• Provides
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