The Product Manager is the technical lead for EAB and related solutions on campus. This position will review, analyze, and evaluate the system and balances the user needs.
This position will become the subject matter expert on Navigate and Edify and how student data from other university systems updates, flows, and is correctly used in EAB products. The Product Manager will help define scope and objectives, develop process and workflow documentation, and formulate systems to parallel overall business strategies. Working with cross-functional teams, service partners and other IT professionals, this position will communicate with leaders and stakeholders regarding business requirements, use of product, and service requirements.
Responsibilities
Understand the Navigate and Edify systems, the vision and mission of use, and how student data flows and is displayed
Create and maintain documentation of workflow and system configuration
Manage ongoing business partners relationships to provide satisfaction with UIT
Conduct system maintenance to optimize usage (i.e., working with campus partners to review and update list of services)
Collaborate with training coordinator to support campus-wide training efforts
Engage in EAB’s community of practice
Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions
Create detailed business analysis and conceptual vision for opportunities
Monitor, report and improve product performance
Create gap analysis documentation
Define business requirements and report to stakeholders
Proactively resolve customer satisfaction issues
Demonstrate business/client engagement skills.
Experience in change management or relationship management is desirable.
Minimum Qualifications Requires an associate’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) and 2-4 years of experience in the field or in a related area. Familiar with relational database concepts, and client-server concepts.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences - Experience as a subject matter expert (SME) in a higher education student success discipline - Academic Advising, Enrollment Management, Student Success Initiatives, Scholarships, etc. - Experience in project management
Special Instructions
Requisition Number: PRN39549B Full Time or Part Time? Full Time Work Schedule Summary: Monday-Friday. May include evenings and weekends Department: 00417 - UIT Univ Support Services Location: Campus Pay Rate Range: $50,000 - $70,000 Close Date: Open Until Filled: Yes
