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IT Service Center Technician
The IT Service Center Technician provides tier 1 IT support to the UMass Dartmouth campus community. Their in-depth knowledge of current versions of Windows, macOS, and Linux workstation operating systems, and current software packages is the foundation for their success in troubleshooting access, connectivity, and software issues. Their typical day consists of scheduled support appointments, ad-hoc classroom technology support for faculty, IT service case resolution, and back-office equipment trouble-shooting. The IT Service Center Technician guides and trains IT student workers and collaborates with other IT Service Center Technicians and Senior IT Service Center Technicians. During the semester breaks when the support volume is lower, they assist with the deployment of new workstatio


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