The IT Service Center Technician provides tier 1 IT support to the UMass Dartmouth campus community. Their in-depth knowledge of current versions of Windows, macOS, and Linux workstation operating systems, and current software packages is the foundation for their success in troubleshooting access, connectivity, and software issues. Their typical day consists of scheduled support appointments, ad-hoc classroom technology support for faculty, IT service case resolution, and back-office equipment trouble-shooting. The IT Service Center Technician guides and trains IT student workers and collaborates with other IT Service Center Technicians and Senior IT Service Center Technicians. During the semester breaks when the support volume is lower, they assist with the deployment of new workstations and classroom technology, and perform maintenance and upgrades on existing equipment. They understand and adhere to the principles of information security. The IT Service Center Technician can explain technical solutions to non-tech savvy customers. They actively seek improvements in their daily workflows and processes to improve efficiency. The IT Service Center Technician provides excellent customer service to our campus community in support of the academic and research mission at UMass Dartmouth.
They follow the University’s best practices to build and/or support student academic success and retention, and assist in meeting strategic objectives for persistence and timely graduation of all student population.
UMass Dartmouth offers exciting benefits* such as: • 75% Employer-Paid Health Insurance • Flexible Spending Accounts • Life Insurance • Long Term Disability • State Pension Retirement Plan • Optional Retirement Savings Plans • Tuition Credit (Employee, Spouse, & Dependents) • Twelve (12) paid holidays • Paid personal, vacation, and sick time • And More!
*For a detailed summary of benefits for this position, please navigate ESU Benefits
Applicants must be authorized for employment in the U.S. on a full-time basis. Employment-based visa sponsorship not available.
The University of Massachusetts Dartmouth (UMassD) is located in the beautiful ocean side community of Dartmouth, about an hour south of Boston, a half-hour east of Providence, and a half-hour west of Cape Cod. It offers a world-class education to more than 7,500 undergraduate and graduate students each year in nearly 60 undergraduate and 50 graduate (MS & PhD) programs offered by the College of Engineering, College of Nursing, Charlton College of Business, College of Arts and Sciences, College of Visual and Performing Arts, School of Law and School for Marine Science and Technology. UMassD has transformed the lives of more than 50,000 alumni and distinguishes itself as a vibrant, public research university dedicated to engaged learning and innovative research. UMassD is the only Massachusetts national research university south of Boston and serves as a catalyst for the development of marine science and technology industries along the south coast of Massachusetts.
The University of Massachusetts is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class. UMass Dartmouth reserves the right to conduct background checks on potential employees.
