GENERAL STATEMENT OF DUTIES The Service Desk Manager (SDM) serves as a member of the Client Services team and oversees the operations of the Technology department's Service Desk. The SDM is both a manager and a technology generalist. The SDM's primary functions include but are not limited to: managing the day-to-day operations of Tech Central and the Service Desk; developing, providing ongoing training; developing and managing daily schedules to ensure appropriate staffing levels; analyzing data and trends to identify areas for improvement; managing the Technology department's Service Catalog. The SDM will train and su