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Application Support Analyst II
The Application Support Analyst II provides technical and operational support for a suite of related applications or services. Responsible for troubleshooting complex and non-routine technology issues, conducting analysis of customer needs, and recommending solutions or services to meet those needs. Applies in-depth application and service knowledge to solve technology problems and fulfill service requests. Focuses on customer needs and effectively communicates with both technical and non-technical end users. Responsible for organizing and creating documentation and support resources for peers and contact center functions. Coordinates small projects or service improvement activities and facilitates collaboration and information sharing among peers and across functions. Serves as escal


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