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The Application Support Analyst I provides technical and operational support for a suite of related applications or services. Responsible for troubleshooting complex and non-routine technology issues, conducting basic analysis of customer needs, and recommending solutions or services to meet those needs. Applies in-depth application and service knowledge to solve technology problems and fulfill service requests. Focuses on customer needs and effectively communicates with both technical and non-technical end users. Assists in organizing and creating documentation and support resources for peers and contact center functions. Facilitates collaboration and information sharing among peers and across functions and serves as escalation point for application support issues that cannot be resolv
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