Monthly Salary: $8,491.98 - $8,491.98*
*Salary Information is based on a full-time, 12-month position
Preferred Education:
2 Year Degree
Internal Number: 23-1100-001
The Los Angeles Community College District (LACCD) invites applications for the position of Technology Services Specialist. A Supervising Technology Services Specialist plans, organizes, facilitates, supervises and participates in the work of a team engaged in the installation, configuration, update, repair, replacement, and operation of a wide range of technology such as computer software, computer hardware, assistive technology, audiovisual technology, security technology, data storage, servers, virtualization, and related peripheral equipment; guides users on the appropriate use of technology which may include academic instructional support software; and ensuring user satisfaction with technology solutions and customer service.
- - - COMPENSATION & BENEFITS
Monthly Salary: $8,491.98 - $8,491.98* ($101,903.76-$126,240.96 annually) *Salary Information is based on a full-time, 12-month position Health Benefits: District-paid medical, dental, and vision insurance plans for employee and dependents. A $50,000 life insurance policy is provided free of charge for each employee. A Health Reimbursement Account (HRA) with $1,500 contributed by LACCD annually.
Paid Time Off: 12 full-pay days and 88 half-pay days of illness leave per year, at least 16 paid holidays per year, and accrued vacation time from 10-24 days per year depending on the position. Other paid time off options are also available.
Retirement: Employees become members of the Public Employees Retirement System (PERS) pension.?Employees are also covered by Social Security.
- - - TYPICAL DUTIES
Supervises and participates in the installation, configuration, and troubleshooting of a wide variety of technology including computer software, computer hardware, smart classroom technology, assistive technology, multimedia technology, security technology, data storage, servers, virtualization, and related equipment at an assigned location.
Prioritizes, and assigns duties and tasks to team members; inspects completed work for compliance with work standards and policies; ensures customer satisfaction with solutions and service.
Provides technical support and assistance to users; serves as the primary contact for and resolves related issues and concerns; responds to inquiries and provides information concerning system operations, projects, malfunctions, equipment, upgrades, practices, procedures, and related software applications.
Installs, maintains, and upgrades various operating systems and software packages across disparate platforms.
Functions as a liaison between the network administrators and support technicians to ensure standards and protocols are maintained; assists in coordinating activities with help desk, network services, or other information systems staff.
Provides direction to team members regarding work priorities and technical solutions; personally, resolves the more difficult and complex Information Technology issues and challenges.
Implements District and/or college policies, procedures, and standards related to Information Technology operations and staff.
Evaluates hardware and software technologies and advises department management on appropriate choices and improvements.
Confers with Information Technology staff of the Educational Services Center on problems related to technical operations and services related to network equipment and operations.
Participates in the development of on-the-job programs by: identifying trending problems and learning issues; recommending training approaches; writing training materials; and training users, individually and in small groups.
Interfaces with vendors regarding software applications and equipment specifications, repairs, and replacements.
Oversees the maintenance of an up-to-date inventory of technology related equipment; tracks and follows-through with required actions related to equipment registration and warranties.
Conducts regular appraisals of team member performance; issues timely performance evaluations; and devises strategies and plans to improve performance, as required.
Documents equipment inventories, software inventories, and repairs.
Writes reports, correspondence, documentation, and presentations containing descriptive, analytical, and evaluative content including the preparation of projections, conclusions, and recommendations for technology support services.
Performs related duties as assigned.
For a complete job description including the Knowledge, Skills, and Abilities associated with the position please visit our website.
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VACANCIES
A vacancy currently exists at East Los Angeles College, 1301 Avenida Cesar Chavez, Monterey Park, CA 91754.The hiring list established by this examination will also be used to fill future vacancies as they occur during the life of the list.
Our Colleges include: Los Angeles City College; East Los Angeles College; Los Angeles Harbor College; Los Angeles Mission College; Los Angeles Pierce College; Los Angeles Southwest College; Los Angeles Trade-Technical College; Los Angeles Valley College; West Los Angeles College
The selection process may consist of one or more exam parts which may include a training and experience evaluation, written test, performance test and/or oral interview.
Selection and promotion are based on a competitive examination process. Candidates who pass all exam parts are placed on an eligibility (hiring) list based on their overall exam score. In accordance with legal requirements, hiring departments may make job offers to candidates in the top three ranks of the eligibility list.
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ACCOMMODATION
Our class specification generally describes the duties, responsibilities, and requirements characteristic of the position(s) within this job class. The duties, responsibilities, and requirements of a particular position within this class may vary from the duties of other positions within the class.
In accordance with the Americans with Disabilities Act (ADA), the Los Angeles Community College District provides reasonable accommodation to qualified individuals with covered disabilities on a case-by-case basis throughout the application, examination, and hiring processes and throughout employment. If an individual is in doubt about their ability to perform the duties and responsibilities of a position or possession of any other requirement noted in a class specification or job announcement, they should always apply for a position and request reasonable accommodation at the appropriate time.
Hours of Operation: Monday – Friday 8:00AM – 4:30PM
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DISTRICT INFORMATION
The Los Angeles Community College District is the largest community college district in the nation offering educational opportunities to students in more than 40 cities covering an area of 882 square miles serving approximately 9.8 million residents. The LACCD is composed of nine comprehensive colleges and a District Office, which together employ approximately 2,200 classified (non-teaching) employees in 315 job classifications.
MINIMUM REQUIREMENTS:
Education and Experience:
A. A bachelor’s degree from a recognized college or university with a major in computer information systems, computer science, computer engineering, mathematics, or a related field which included or is supplemented by a successfully completed college-level course in supervision or management.
OR
B. An associate degree or its equivalent from a recognized college or university with a major in computer information systems, computer science, computer engineering, mathematics, or a related field AND two years of recent, full-time, paid technical computer experience, preferably in heterogeneous (Mac and Windows, mobile devices, desktops, laptops) environments. One year of the required experience must have been in a lead or supervisory capacity. A successfully completed college-level course in supervision or management may substitute for the required one year of experience in a lead or supervisory capacity.
Certification: The following certifications or an equivalent must be obtained within six months of employment and remain current thereafter:
Comp TIA A+
ITIL Foundation.
Special:
A valid Class “C” California driver's license may be required for some positions. Travel to locations throughout the District may be required for some positions.
