This is a technical position responsible for network administration related to the telecommunications systems at a particular agency. Responsibilities include supporting day-to-day network requirements, leading major implementation efforts involving telecommunications, and providing end user support and training. The employee reports directly to and works under the general supervision of a higher level staff member. Supervision may be exercised over a clerical and technical staff. Does related work as required. Receives requests (adds, moves, changes) from departments and TECH desk. Conducts in-house and outside assignments of hardware changes necessary to complete work requests. Configures software relating to Cisco Unified Communications, Unity Connectio