Do you enjoy finding technology solutions that help people? Put your knowledge, experience, and technical expertise to work in a leadership role. Working within the Service Management team, while collaborating broadly across ITS, the lead systems support engineer is both an operational role and a coordinator of the work of the Systems Support Engineering group (the group is 2 full-time employees, including the lead). With primary responsibility for the management and system administration of technical systems that focus on and around endpoint systems, this position also coordinates with other members of ITS to ensure high-quality responses to incidents and service requests. The systems support engineering portfolio includes classroom and lab computing devices in addition to primary workstations and computing devices; endpoint management; deploying endpoint security policies and protocols; and administration of department-specific platforms and servers.
This position is eligible to be fully remote.
You might also know this type of position by one of these IT job titles: systems administrator lead; systems analyst; principal engineer; senior engineer.
In Information Technology Services, a collaborative, inclusive, and engaging work environment is the cornerstone of our culture. We take our role in supporting the mission of Grinnell College seriously, but we seriously have a lot of fun too! We're looking to add people to our team who want to make a difference every day. To find out more, visit IT Open Positions.
You will:
manage the Apple Mac OS and iOS endpoint computing environment including using the Jamf Pro instance to develop, deploy, and maintain system configurations, and to test and deploy operating systems, third-party application updates, and patches.
manage and support endpoint user technologies as a systems administrator.
develop, test, and maintain all endpoint user configurations.
use script commands to perform application installations and configuration changes/removals related to endpoint administration.
collaborate with the security team.
assist in maintaining physical computer endpoints in student labs and classrooms to ensure system reliability.
manage work distribution for the Systems Support Engineering group.
complete routine activities related to daily backups and data integrity/security.
serve as an escalation point for the Service Desk team for issues related to computing endpoints.
research and recommend solutions for user issues and proactively recommend new technologies to improve user experience.
coordinate with members of the ITS Service Management (and other ITS teams) to ensure high-quality responses to incidents, problems, or service requests.
serve as a technical resource/subject matter expert on projects related to systems and service to endpoint users.
love the great benefits!
You are:
educated. You have a bachelor’s degree (candidates who have not attained a four-year degree may substitute four years of professional experience) and at least 5 years of technical support experience.
professionally certified. You may have professional certifications (e.g., Jamf Certified Admin, ITIL Foundations v4, Apple Certified IT Professional, CompTIA A+, and CompTIA Security+) or would be interested in achieving these certifications
technology-obsessed. You enjoy learning more about technology (whether it be hardware or software) and have a special interest in Apple Mac OS and iOS. Staying on top of new releases, features, and functionality is exciting to you. You’re driven to find ways to solve problems using your tech skill set.
solution-focused. You love to use your analytical and problem-solving skills proactively to find solutions and innovate new ideas for making systems work to deliver practical results and meaningful business outcomes.
adaptable. You’re a team player yet able to work under your own initiative, are flexible to changing requirements, are well organized, and are a good troubleshooter.
collaborative and a diversity champion. You are instinctively inclusive and collaborative, respecting and embracing the diversity of our community.
a good communicator and leader. You demonstrate clear and accurate written and verbal communication skills and can mentor others on your team.
Grinnell College is an E-Verify Employer
We use E-Verify to check employment eligibility of our new hires. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) and the United States Citizenship and Immigration Services (USCIS). The system allows employers like Grinnell College to verify the employment eligibility of its employees, regardless of citizenship. Based on the information provided on Form I-9, E-Verify confirms this information with DHS and Social Security Administration (SSA) records.
Grinnell College is committed to establishing and maintaining a safe and nondiscriminatory educational environment for all College community members. It is committed to a policy of nondiscrimination in matters of admission, employment, and housing, and in access to and participation in its education programs, services, and activities. The College does not discriminate on the basis of race, color, ethnicity, national origin, age, sex, gender, sexual orientation, gender identity or expression, marital status, veteran status, religion, disability, creed, or any other protected class. For more information, visit Grinnell College Applicant Portal.
In Information Technology Services, a collaborative, inclusive, and engaging work environment is the cornerstone of our culture. We take our role in supporting the mission of Grinnell College seriously, but we seriously have a lot of fun too! We’re looking to add people to our team who want to make a difference every day.
