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Job No: 498649 Work Type: Staff Location: Newark Categories: Information Technology, Full Time
PAY GRADE: 28S
CONTEXT OF THE JOB:
The College of Earth, Ocean, and Environment (CEOE) Information Technology (IT) services provides instructional, desktop, server and user computing support to faculty, staff and students in CEOE. The College has equipment and personnel in over seven buildings located on two campuses in Northern and Southern Delaware. The campuses are connected by a high-speed, dedicated network link allowing the College's computing environment to communicate and utilize resources at either campus. IT personnel work together in-house and in partnership with the university's central IT departments to implement, maintain, and advance the College's computing and IT infrastructure.
The Computing Support Specialist I (CSS-I) has a major role in partnering with the central IT computing organization on campus, so that the CSS-I maintains technical knowledge about the campus environment in order to ensure that his/her efforts are consistent with campus IT standards and long-range plans.
Under the general direction of the Director - College Computing Operations, the CSS-I provides hardware and software technical support to the faculty, staff and students at the College. The CEOE and university environment consists of a high-speed TCP/IP network that is fully connected to the internet. Clients consist of all of the major operating systems including Windows, Macintosh, UNIX, and Linux. The CSS-I position requires a working knowledge of current operating systems, desktop applications (word processing, spreadsheets, presentation, etc.…), e-mail messaging clients, and networking protocols.
MAJOR RESPONSIBILITIES:
Provide computer-related technical support to faculty, staff, and graduate students of CEOE for university-owned equipment. Investigate basic hardware, software and connectivity problems, contact users for clarification, and propose solutions. Investigate multiple resources in order to resolve more complex problems.
Maintain the unit's Linux, Mac, and UNIX server and storage infrastructure including but not limited to installing updates, recommending and installing system hardware and software upgrades, and configuring resource access.
Serve as CEOE-IT's primary resource for Linux/Unix configuration and support knowledge.
Maintain the GIS Lab as well as all other computational equipment.
Provide services, training and support to faculty and other college personnel for our ITV classrooms.
Assist users in investigating, specifying and purchasing new computer equipment. Install new machines upon arrival to the building: software installation, configuration, physical setup, initial troubleshooting, transfer of files, direct communication with the computer recipient, and teaching the recipient about their new computer, including software instructions.
Install new software that may be needed including upgrades and patches.
Assist in the troubleshooting and administration of the CEOE's local area network and Wi-Fi connections.
Work with computer & network services personnel to ensure all designated connections are active and report network problems.
Ensure that CEOE workstations and software comply with software license agreements.
Participate in computer-related, professional organizations and keep abreast of the latest computational techniques and hardware through professional organizations, training, seminars, meetings, and available literature.
Participate in departmental update and planning meetings.
Work with the Director - College Computing Operations, other college IT staff, and general college personnel to identify areas for improvement and recommend, specify, and implement solutions.
Perform miscellaneous job-related duties as assigned.
QUALIFICATIONS:
Bachelor's degree in a related field and two years' experience directly related to position responsibilities preferred. The following can substitute for preferred education and experience. High School diploma/GED and five years' experience, or Associate's degree/Trade School certificate and three years' experience, or Master's degree and one year experience, directly related to position responsibilities.
Proficiency in the setup, configuration, and support of Linux and Unix systems in a multi-user network environment.
Experience with ArcGIS and mapping software preferred.
Current technical knowledge in industry standard computer operating systems and software packages.
Effective interpersonal, communication, and customer-service skills.
Ability to work effectively with a wide range of constituencies in a diverse community and rapidly changing technical environment.
Ability to make administrative/procedural decisions and judgments.
Ability to analyze and solve problems.
Ability to prioritize, plan and organize work.
Experience in a University computing service environment is highly desirable.
Knowledge and familiarity with the operation and structure of University standard word processing, presentation, database, electronic mail, web authoring and spreadsheet software packages; networking, server hardware and software; and knowledge of current technological developments.
Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures and backgrounds.
Committed to fostering a workplace culture of belonging, where diversity is celebrated and equity is a core value.
Special requirements:
The ability to lift and move, with or without assistance, computing related equipment weighing up to 50 pounds.
Notice of Non-Discrimination, Equal Opportunity and Affirmative Action The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.
