Augsburg University offers more than 50 undergraduate majors and 11 graduate degrees to more than 3,500 students of diverse backgrounds. The trademark of an Augsburg education is its emphasis on direct, personal experience. Guided by the faith and values of the Lutheran church, Augsburg educates students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders. Please see more about Augsburg's commitment to diversity and inclusion below.

Job Description:

SUMMARY OF THE POSITION: The Academic Technologist serves as the primary point of contact for Information Technology needs for faculty and staff in designated academic departments and works to systemically improve IT literacy. As part of the Academic Liaison for Computing team, the successful candidate is expected to cultivate the effective and innovative use of e-Learning resources through positive professional working relationships, awareness of and expertise in discipline-related IT resources, and consultative, just-in-time support. The Academic Technologist provides training and customized support to faculty across designated disciplines in the area of academic technologies that promote student engagement, learning, and success.

PRIMARY RESPONSIBILITIES:

Proactively develop positive, professional working relationships with academic personnel.
Maintain awareness of emerging technologies and trends, and develop useful expertise with
current IT resources and practices relevant to the designated academic areas.
Serve as the main point-of-contact for technology support of designated academic personnel.
Provide tier 1, 2, or 3 troubleshooting and service of computer and telecom equipment used by designated academic personnel, and coordinate resolutions with other user support staff.
Provide and promote excellent customer service through courteous, informed, accessible, and professional engagement.
Collaborate with instructors and researchers to identify, develop, and implement appropriate technology solutions for teaching and learning.
Initiate and develop small- to medium-sized academic computing projects that support teaching and learning across multiple departments.
As part of the Academic Liaison for Computing team, perpetuate a culture of effective and innovative integration of pedagogy and technology based upon research and industry best practices.
Consult with instructors to design, develop, and implement specific course-related instructional strategies with technology, especially related to the University's Learning Management System, Moodle.
In coordination with other members of the e-Learning team including the Faculty Director of Online and Blended Learning Pedagogies, manage e-Learning support of designated academic personnel to resolution in a 'train as you solve' fashion.

ADDITIONAL RESPONSIBILITIES:

Plan and deliver individual or group faculty development workshops in response to faculty instructional needs and specific course modalities.
Participates in appropriate IT department and working group meetings to stay informed about current IT systems and policies as well as provide feedback and guidance for the design and evolution of IT systems and policies.
Support and participate in projects brought forward by the Administrative Information Systems and Systems & Networking teams.
Supervise student workers deployed in troubleshooting and service tasks.
All other duties as apparent or assigned by supervisor(s).

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

Typical work environment is an office, working at a desk for long periods of time, with visits to faculty and staff offices as needed.
Regular computer keyboard, mouse, and monitor use. Repetitive arm, hand, and finger motions.
Lifting and carrying of computer equipment periodically, up to 30 lbs.
Occasional travel to the Rochester location and other off-site locations may be required.

Requirements:

Minimum Qualifications

Bachelor's degree, preferably in a field related to designated departments.
At least one (1) year of relevant experience in an IT user support field.*
Proven track record of high quality customer service in a technology related environment.

Knowledge, Skills, Abilities

Ability to develop and maintain collaborative relationships within all levels of the organization.
Ability to integrate pedagogical concepts and technology to support learning outcomes.
Ability to teach, mentor, and work collaboratively in a diverse work environment.
Ability to work successfully in a multicultural environment.
Ability to be attentive to details; be accurate and precise.
Ability to work effectively in a team environment and work independently with little supervision.
Ability to reason, maintain confidentiality, and demonstrate patience, understanding, empathy.
Ability to show initiative, organize workflow, manage projects, and handle frequent interruptions.
Excellent troubleshooting and documentation skills.

Preferred Qualifications

Master's degree or certificate in Instructional Technology.
At least five (5) years of relevant experience in Information Technology.*
Previous experience increasing end-user technical literacy.
Experience working with Moodle.

*Academic Technologist is a tiered position where compensation and level of responsibility can increase based on a successful candidate's performance, degree, and/or years of experience.

Additional Information:

Among the distinctive features of the university are its deep dedication to civic and community engagement, robust undergraduate research programs, and a strong belief in the integration of liberal arts and professional studies across all programs. The University's commitments to our urban context and the world beyond it are enhanced through the work of four signature centers: the Christensen Center for Vocation, the Center for Global Education and Experience, the Sabo Center for Democracy and Citizenship, and the Strommen Center for Meaningful Work.

As part of Augsburg University's commitment to intentional diversity, 50% of our current student body identifies as Black, Indigenous and persons of color. The emerging interdisciplinary Department of Critical Race and Ethnicity Studies builds on this foundation to further diversify our academic curriculum and co-curricular programs. We do this work out of historical and contemporary obligations rooted in our ethical and intellectual commitments to prepare our diverse student body for a cosmopolitan world.

Augsburg is an equal opportunity employer and does not discriminate on the basis of gender, sexual orientation, marital status, gender identity, race, age, disability, religion, national origin, color, or any other protected class. Successful candidates will have demonstrated abilities working in an academic community committed to intentional diversity. Candidates are thus encouraged to highlight skills and experiences that demonstrate these competencies.

Application Instructions:

Applicants MUST submit the following documents: