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Associate Director of Support Operations
Reporting directly to the Assistant CIO & Director of Campus Technology Support, the Associate Director of Support Operations is responsible for implementing technology service & support strategy for the university community. This leader will effectively guide teams to provide excellent customer experiences from first contact to field support for the Elon user community. Duties include developing and managing operational processes, ensuring adherence to technology standards and policies, and leading efforts to continuously improve the digital experience at Elon. This position will act on behalf of the Director of Campus Technology Support in their absence as directed.  Working closely with the ACIO & Director of Campus Technology Support and peer I


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