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Director of User Support
St. Norbert College, a nationally-ranked, private, Catholic, liberal arts college is seeking a Director of User Support.  This position provides strategic and operational oversight for the User Support department which includes the ITS service desk, desktop support, and ITS communications. As a member of the Information Technology Services Leadership team, the Director of User Support collaborates with campus leadership to align the ITS strategic initiatives with the institution’s strategic plan. This position also oversees the customer service environment including service desk, ticketing system, knowledge base, documentation, training, endpoint management, computer refresh plan, and communications. Additio


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