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Supervisor, Telephone Operations
Purdue University Fort Wayne is seeking a Supervisor, Telephone Operations.  This position will manage daily ongoing operations for all PFW Telephones and Voicemail, Telecommunications Center, and the University Switchboard Operators.  The VoIP telephone and voicemail system used by PFW is based upon the Avaya IP Office Toolset.  Responsibilities include: • Process service requests for telephones, such as adds, moves, changes, and deletes. • Oversee Infrastructure Vendor Contracts. Combine all contracts into a single spreadsheet for tracking, and report by due date. Track upcoming, in progress, and completed POs. • Maintain ITS Infrastructure Calendar, Contact List, Org Chart, and Digital Signage Content.• Manage routine maintenance of Avaya IP Office VoIP


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