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Technology Support Manager
Plans, implements, and provides oversight for an IT service area and manages the relationship between the business and the customer/user. Researches and follows industry trends and technologies in order to recommend, provide, and sustain services that enhance business operations. Reviews customer requirements, creates test cases, executes testing plan using testing tools and automation, and tests applications/services developed against the test cases to ensure there are no bugs, requirements are met, and applications/services function properly. Oversees customer portfolio of application/service requests and acts as liaison between IT technicians and customer. Calls on customer leaders regularly to report on work status and listen for upcoming needs. Serves as point of escalation for cus


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