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Manager V - Service Desk Manager
Nature & Purpose of Position Performs advanced managerial work administering the daily operations and activities. Plans, organizes, designs, and manages staff and overall IT@Sam Service Desk technology support to ensure the highest levels of client satisfaction. Educational and Experience Requirement Bachelor’s degree in related field. Master’s preferred. Eight years of experience in a related field. A combination of experience, training, certifications, and education that would produce the required knowledge and abilities could be considered. Primary Responsibilities Manages the IT Service Desk teams (both the main campus and The Woodlands Center locations) in providing training and su


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