Department: Information Services
Classification: Info Technology Consultant 2
Appointment Type and Duration: Regular, Ongoing
Salary: $18.80 - $34.84 per hour
FTE: 1.0
Review of Applications Begins
Position closes November 29, 2019
Special Instructions to Applicants
Along with your online application, please upload:
• A resume
• A cover letter indicating how you meet the minimum qualifications for the position
• Answers to the following supplemental questions:
1. Please describe an experience serving as the technical point of contact for an application.
2. Please describe an experience working with a diverse stakeholder group to define, formalize and prioritize requirements.
3. Please describe a time when you made a significant project contribution that was not technical in nature.
4. Please describe one or more experiences in which you were able to anticipate long term stakeholder needs or obstacles and communicate or take action in order to avoid a problem.
You will also be required to submit the names of at least three professional references, their e-mail addresses, and telephone numbers as part of the application process.
Any application missing the above documents/information may be considered incomplete.
If you would like to view the complete position description including the duties please send an email to ishr@uoregon.edu and reference the job title and job number in the subject line.
Department Summary
Information Services (IS) is the central information technology unit at the University of Oregon and provides wide ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers; Applications & Middleware, which manages and supports applications, integration services, identity management and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment. Information Services also includes the Advanced Network Technology Center. IS works closely with the Network for Education and Research in Oregon.
Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.
The University is also proud of the Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation and beyond. Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the university.
Eugene is the home of the University of Oregon. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, wine-making, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon's natural and cultural treasures.
Position Summary
Reporting to the Director of Application Services, the Application Services Manager manages and supports applications including the University of Oregon’s enterprise learning management systems and integrated instructional technologies. Information Services uses the ITIL framework for service management and continual improvement. The Application Services Manager will work within this framework to manage application services and provide requirements analysis, application administration, configuration, change management, testing, maintenance and support for cloud-based/SaaS and on-premise applications. The position works with end-users as well as other technical staff from data management, middleware, application development, and customer experience teams to deliver solutions to campus stakeholders.
Information Services relies on this position to use excellent judgment in troubleshooting escalated application issues, including the ability to analyze issues and facilitate escalations to vendors, developers, supervisors, other colleagues, or leaders/team members of related services, projects or initiatives. This position works independently with minimal supervision.
The effect of decisions the incumbent in this position makes may impact clients with sensitive or valuable data, related projects, and large populations of the campus community.
This position has no budgetary authority but may make recommendations to the Director of Application Services.
Minimum Requirements
This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.
Professional Competencies
• Excellent written and interpersonal communication skills. The incumbent must be able to communicate with a wide range of users and partners, as well as with students, faculty, and staff from a variety of diverse backgrounds.
• Ability to analyze user requirements and determine appropriate solutions.
• Ability to work independently, work accurately with details, demonstrate excellent problem-solving skills, and judgment in prioritizing tasks.
• Ability to interpret policies and procedures and apply these interpretations to specific, nonroutine situations.
• Ability to produce thorough documentation and prepare and review periodic reports.
• Ability to manage vendor relationships and interactions.
• An understanding of the security and confidentiality issues involved in safeguarding institutional data.
• Ability to interpret and troubleshoot application problems.
• Proven skills in providing consulting services, with strong problem-solving ability and teaching experience.
• Demonstrated ability to participate in and complete technological projects and work collaboratively with a team of diverse IT professionals, clients, and partners.
• Computer skills including working with word processing, spreadsheet, and web-based applications.
• Ability to evaluate technology resource needs and recommend solutions.
Preferred Qualifications
• Experience or certification in ITIL or other technology industry-based framework.
• Experience administering SaaS systems, managing access and entitlement provisioning.
• Knowledge and understanding of data flow diagrams and logic.
• Ability to analyze and correct system faults/errors through detailed log analysis.
FLSA Exempt: No
All offers of employment are contingent upon successful completion of a background inquiry.
This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.
The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visithttp://hr.uoregon.edu/careers/about-benefits.
The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us atuocareers@uoregon.edu or 541-346-5112.
UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.
In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at http://police.uoregon.edu/annual-report.
