The Colorado Community College System (CCCS) is made up of 13 unique colleges with over 40 locations across the state, educating 137,000 students every year. Our mission is to provide an accessible, responsive learning environment where our students can achieve their educational, professional and personal goals in an atmosphere that embraces academic excellence, diversity and innovation.
The primary responsibility of the Senior Quality Assurance (QA) Analyst is to accomplish a wide range of highly complex and specialized professional duties within CCCS-IT. These duties will include such tasks as: providing troubleshooting and support for issues related to the Customer Relationship Management (CRM) solution; working simultaneously on identifying and solving system related problems and ensuring data integrity; answering help desk tickets as second level IT support; working with appropriate vendors on third level support; and assisting Project Managers in testing IT related projects and upgrades. Issues requiring Developer support often become smaller scale projects that are managed by the QA Analyst, following established project management methodologies and best practices.
Review/create/update detailed testing plans for Student Services related software solutions (CRM Recruit, Banner, DegreeWorks, and other solutions) and assist users with questions related to testing.
Track processes and activities and attempt to preemptively identify and troubleshoot issues as they arise.
Work with and assist users with questions related to testing upgrades, patches, and fixes.
Perform research to determine whether incidents occur due to system or user issues. This research may involve, but is not limited to: review of vendor documentation and CCCS business process guides; querying the database; identifying testing scenarios; and extensive and iterative testing. Results may lead to a project that would be followed through to the end.
Participate in project charter and solution design for Academic and Student Affairs reviews as needed. Provide input on functional requirements, product designs, schedules, or potential problems.
Test system modifications and/or new software releases to prepare for implementation. Testing results will determine if any necessary research/troubleshooting is required to move the software or releases further along in the process.
Monitor the Ellucian CRM Recruit customer support site to stay informed regarding upcoming upgrades. Work with the Business Technology team to plan for these upgrades. Perform follow up validation, configuration and testing.
Collaborate with system Student Services staff, CCCS-IT management staff, and functional business users to identify, troubleshoot, test, and resolve issues related to CRM Recruit, Banner Student, Banner Financial Aid, DegreeWorks, Accounts Receivable, Parchment eTranscripts, and other Student Services related software solutions. Work closely with the CCCS IT Help Desk to resolve issues and document solutions.
Work with Business Intelligence/Institutional Research to identify specifications for updating current audit reports and creating new audit reports to ensure data integrity. Test audit reports and provide feedback.
Work with developers to identify and document specifications to support creation of scripts to correct data errors, and ensure data integrity. Test the solution and verify that data has been corrected with no other issues introduced.
Bachelor’s degree from an accredited college or university. Relevant experience in the appropriate technical and/or student affairs areas may be considered as a substitute for formal education.
Three (3) years’ experience in the Student Affairs area (e.g. Admissions and Records, Registration, Scheduling, Student Accounts Receivable, Financial Aid), to include experience with Ellucian Banner Student and/or Banner Financial Aid.
Two (2) years of experience with Ellucian CRM Recruit or another CRM product
A career at the Colorado Community College System’s administrative office comes with great perks. As you help the operations of our 13 colleges continuously improve, you will reap a rewarding experience with being a part of an enterprise which assists thousands of students to elevate their lives each year. We are confident – when you consider all the tangibles and intangibles – you will want to make the next, and final, stop of your career the Colorado Community College System.
You will admire the friendly culture of our system office and be inspired by our team environment and dedicated employees. Additionally, we offer:
Generous annual and sick leave benefits (15 hours of annual leave and 10 hours of sick leave accrued each month – based on full time status); our employees stay because of the work/life balance they are able to obtain here.
Attractive health, dental, vision, life, and flexible savings options; we will also help you build your retirement savings via our defined benefit or defined contribution plans.
An opportunity to become a lifelong-learner and enjoy considerable savings for the college education of your dependents through our tuition reimbursement ...program.
For a complete overview of our benefits, visit the benefits section of our website (https://resources.cccs.edu/employee-resources/employee-benefits/).
