The Instructional Technologist is a professional member of the Furman University Information Technology Services staff, reporting to the Director of Learning Technology Services. The primary duty of the Instructional Technologist is to promote and support the appropriate use of information technology for teaching, learning, and research.
Activities include: supporting faculty use of learning technologies; managing, documenting, and performing testing on learning technology applications; configuring and imaging departmental labs and teaching stations; and acting as the Information Technology Services liaison to academic departments with specialized information technology needs. Participates, as appropriate, in activities of the Academic Computing Committee.
The Instructional Technologist, in collaboration with the Learning Technology Services team and Information Technology Services, has primary responsibility for the support of systems and software for teaching and learning in assigned academic departments, and for enterprise academic software applications. The Instructional Technologist participates in all aspects of technology for teaching and learning. The following activities are representative of the nature and scope of work of the Instructional Technologist.
Coordinates the provision of instructional technology in departments by providing consulting services for faculty in the selection, design, documentation, testing and implementation of learning technology applications and software.
Provides escalated support for enterprise applications by performing periodic reviews, testing, analyzing system performance, creating documentation and designing and delivering training.
Communicates regularly with faculty to solicit feedback.
Recommends external vendors and open source solutions, as appropriate.
Gathers information from faculty about software requirements in departmental labs: builds, tests and deploys images and upgrades.
Develops and delivers focused training for faculty and staff in technology used at the university.
Works with other support entities and collaborates with faculty to promote innovation by assisting with the acquisition and use of emerging technologies.
Assists faculty with technology aspects of grant requests for review by the CIO.
Recommends best practices to ensure that privacy and security policies are followed.
Participates in a variety of professional development activities to maintain proficiency in supported technologies.
Completes performance review process with supervisor to understand job performance expectations and how they fit into the department and university goals? Collaborates with Learning Technology Services Director to seek recognition opportunities for exemplary use of instructional technologies throughout the campus.
Works with Media Systems Specialist and Media Systems Manager to insure appropriate configuration of teaching podiums in departmental classrooms.
Bachelor’s Degree with 3-5 years of experience in related field.
At least two years of experience in direct, hands-on troubleshooting, training and use of software used in the assigned academic disciplines.
Excellent interpersonal skills and ability to work with faculty, staff, students, and administrators.
Well -developed analytical skills.
Demonstrable proficiency with Microsoft Windows and Apple Macintosh operating systems.
Ability to quickly learn new applications and to communicate methods of use to others. Ability to work independently within a team centered environment.
Ability to commit to a culture of superior customer service.
Proficiency with mobile, cloud-based, and locally hosted applications used in a university environment.
Experience with analyzing data for business decisions.
Appropriate hardware/software/project management certifications for specific academic department support responsibilities.