| This position is responsible for coordinating all aspects of technology-leveraged classroom setup, supporting staff computing needs, and documenting procedures and inventory. Job Responsibilities • Installs, operates and manages desktops and laptops for Digital and Continuing Education. Troubleshoots hardware, software, and network connectivity for employee computers. Tracks, prioritizes, and resolves help desk requests and resolutions. (40%) • Deploys desktops and servers using imaging software or other appropriate technology in a classroom environment on a weekly basis for multiple labs. Sets up multimedia at on- and off-campus classroom and testing locations as needed. (15%) • Maintains comprehensive documentation of procedures. Tracks and controls hardware and software inventories. (15%) • Supervises and evaluates student workers. (10%) • Maintains departmental Active Directory, Email related systems and other internal services. (10%) • Serves as the liaison between IT and Program group; assists in lab scheduling, and works closely with and serves as a backup to the Infrastructure Analyst (IT Analyst 3) in supporting Digital and Continuing Education’s IT infrastructure. (5%) • Other duties as assigned (5%) | 
