The assistant director, solutions architecture & service delivery reports to the chief technology officer and works closely with university leadership teams to outline the benefits and challenges of continuous technology service improvement and leads the evaluation, design and procurement of new client-facing technology and services delivered and operated by the technology organization including audio-visual, desktop, and enterprise software services. The assistant director also supports the management of service delivery for enterprise applications such as the ERP, LMS, and housing systems. Act as an advocate for thoughtful design, internally and externally. Evangelizes through consistent communication and strong listening and persuasion skills. Facilitates consensus across a diverse group of independent-minded colleagues.
WORKS CLOSELY WITH
Academic departments in the selection of academic and instructional technology to ensure compatibility with core-infrastructure and client computing capabilities.
Infrastructure team to ensure secondary services appropriately support the business services delivered.
Client computing and audio/visual service to ensure front-line day-to-day support staff is prepared for the transition of services to their domain.
Duties and Responsibilities
Manages student workers, and interns as needed. Ensures they receive appropriate training and guidance.
Translate business needs into technology solutions.
Identifies and provides visibility into appropriate business processes, technology components, training and staff that are required for the successful execution of institutional initiatives with a large traditional or academic/instructional technology component.
Ensures business processes are re-engineered in order to maximize the return on technology investments.
Ensures a variety of potential solutions are explored for the delivery of business value including non-technology approaches, leveraging existing technology in innovative ways, and identifying new high-quality, low-cost alternatives to traditional approaches.
Represent the technology origination in capital projects discussions. Ensure that new projects include proper planning for technology needs.
Works with the Information Technology Support Center to ensure it is capable of providing tier one support and training as well as escalating appropriately.
Works with business unit process owners to ensure training is in place in order to maximize the return on technology investments. Includes ensuring the business units provide ongoing training to address systems upgrades and process changes.
Helps others to frame and conceptualize organizational objectives.
Manages multiple intersecting initiatives to achieve institution-wide objectives.
Establish and maintain working relationships with students, staff, faculty, administration, technical staff, vendors and others.
Provides leadership in planning, guiding and coordinating the campus technology procurement function for both traditional and academic computing needs.
Negotiate with vendors to achieve lower costs while maintaining quality.
Develops technology and organization’s purchasing strategy.
Oversee license management.
Additional responsibilities as assigned.
MBA, or bachelor’s degree in information systems or related.
Seven years experience ideally in educational sector.
Strong business and technology skills.
Demonstrated interpersonal skills and situational awareness, with the ability to represent the university technology interests.
Requires normal, corrective vision range, the ability to distinguish letters, numbers and symbols.
This is a full-time position with full benefits and annual, holiday and sick leave. Competitive salary commensurate to experience.
Ways to Apply
Applicants are requested to submit a resume and cover letter with three letters of recommendations along with salary requirements to:
Mount St. Mary’s University Department of Human Resources Assistant Director, Solutions Architecture and Service Delivery search 16300 Emmitsburg Rd. Emmitsburg, MD 21727
Mount St. Mary's University is a dynamic, catholic, liberal arts university with over 1,500 undergraduate and graduate students. The University has a strong institutional commitment to excellence through diversity in its educational programs and employment practices; we actively seek and welcome applications from candidates with exceptional qualifications, particularly those with demonstrable commitments to a more inclusive society and world.