This position reports to the Director, Housing Services, and serves as an integral part of the Housing Team. The Database & Operations Manager serves as the Housing Services' technical and data specialist responsible for maintaining the SQL housing database (RMS) and providing ongoing development and enhancements of the system, as well as, maintaining data integrity and interfaces with other critical areas of the university (i.e. Enrollment Management, Registrars, Bursars etc.). The Database & Operations Manager needs a strong understanding of database management.
The Database & Operations Manager will lead the preparation and oversight of all departmental automated processes including freshmen auto-allocation, upperclass on-line room selection process, billing, etc. This person will also initiate ongoing process reviews and recommend and develop solutions as needed to make them more efficient.
This position will provide the Director and Associate Director of Housing Services with ongoing analysis and data of occupancy/vacancies including trends and forecasting of future terms.
The Database & Operations Manager will be involved planning the logistics of each move-in/out process, maintain the departmental website and manage all mass email communications for the department.
The Database & Operations Manager will be involved in creating virtual services for students who are at our satellite campuses, or abroad, to receive communication and transact with the department in a seamless way.
Bachelors in Information Technology, Computer Science or related field required. The ideal candidate has 3-5 years experience on College/University setting with background in operations, technology or business management.
Strong understanding of database structures, theories, principles and practices for server-client computing and relational databases, including: administration, capacity planning, monitoring, maintenance for SQL Servers
Candidate should possess good working knowledge of job scheduling and monitoring tools.
Candidate should possess knowledge of XML and HTML
Candidate should possess excellent interpersonal and communication skills.
Candidate should have comprehensive knowledge and experience with database management and analysis. Additionally, candidate should have 3-5 years experience working within a PC environment that would include software experience with Crystal Reports, Microsoft Access, Word and Excel. Experience with RMS (Residential Management Systems) is strongly preferred.
Candidate must have the ability to utilize the RMS (Resident Management System), CBORD (One Card System) and BANNER(Student Information System) to access student records and use information to relay policy and procedures
Requires a strong attention to detail
Excellent interpersonal and communication skills, and the ability to deal effectively with diverse constituency groups.
Internal Number: STFR005319
About Northeastern University
Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.