University Information Technology Services (UITS), within the University of Arizona, is seeking a Research Analyst to lead assessment and research in support of CRM-based solutions that will enhance UA’s ability to provide quality and personalized engagement to students as they move from prospects, through enrollment, to becoming enthusiastic alumni supporters.
The Research Analyst will partner with program and product leadership to define assessment/research strategies and methodologies, and to conduct, analyze, present, and visualize data that clarifies team and campus understanding of the CRM implementation. Outcomes assessed will include opportunities for new product definition, product features, product improvement, adoption process improvement, along with user/stakeholder communication.
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!
Duties & Responsibilities
•Work with the product team to define and report KPI/metrics for each product within the team’s portfolio. •Work with the technical team and product team leadership, conduct quantitative analysis of data on user experiences within delivered platforms (e.g., collected from Splunk) to inform product development. •Work with the product team to develop assessment strategy, and support quantitative analysis and reporting in product definition activities (e.g., surveys). • Work with the Program Manager to develop a strategy and approach for tracking and reporting key program metrics. •Extract, manage, and analyze data retrieved from UA centralized and distributed data sources (e.g., UAccess Analytics, Salesforce data, local data sources). •Manage and analyze data through the use of Excel (pivot tables, statistical functions , etc.), SPSS, SAS, or other statistical analysis software while ensuring data integrity. • Build data models that can be leveraged to present tool-based insights about factors such as student risk, performance, etc. •Prepare visualizations of data to explain, persuade, and tell a compelling story about the products/program. •Respond to team requests for assistance with assessment-related activities or for help interpreting data. •Related duties as required to meet goals and objectives of the department and the University of Arizona.
•Love data and have a background in enterprise business intelligence, advanced quantitative methods, analytics, and/or machine learning. •Proficiency with analytics programming languages such as SQL, SAS, SPSS, R, and/or Python and methodologies for their application in quantitative research. •Doctoral degree in Social Science, Educational Psychology, Computer Science, or related field. OR, Master’s degree in Social Science, Education, Computer Science or related field and two (2) years’ experience performing quantitative analysis. OR, Bachelor’s degree and four (4) years’ experience performing quantitative analysis/analytics solutions. •Excellent critical thinking. •Obsessive attention to detail that makes your results exceptional. •Excellent communication, organization, and project management skills. •Positive, people-oriented, and energetic.