The Technical Support Consultant I assists members of the University community (students, staff, and faculty) with a wide range of computing questions in person or via telephone/email documenting all communications in the University's help request tracking system. The consultant must use sound judgment when analyzing client questions in order to identify problems and determine the appropriate strategies for troubleshooting these problems. Consultants will be required to listen effectively, diagnose issues quickly, build rapport with customers and ask questions to identify needs. The ideal candidate must be customer service oriented with a genuine desire to help customers.
When applying, please submit a letter of application, resume, and the names, titles, and telephone number of at least three current references by April 30th, 2019 for priority consideration. Applications may be accepted until the positions are filled.
UMass Amherst is one of the major public research universities in America. Nestled in idyllic Amherst, Massachusetts, the campus is consistently ranked among the top public research universities in the nation, and offers a rich cultural environment in a rural setting close to major urban centers. Amherst, situated in the lovely Pioneer Valley, was rated the #1 college town in America by US News and World Report. UMass Amherst IT is a dynamic and exciting organization with a mandate for continuous improvement. If you are an enthusiastic and innovative individual, we invite you to apply.
UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.