Under the general day to day supervision of the Education Technology Specialist, and reporting to the Director, Education Programs & Administrative Services, the Education Technology Support Assistant provides application and client support to faculty members and staff and some student support in using web-based applications such as learning management and web content management systems and other applications (ex. websites based on the Drupal open-source content management system, various user authorization/identity management systems (like UTORid), various Division-specific web-based applications). These duties include: administers and supports the Faculty’s Learning Management System and the teaching and administrative tools in the platform, responds to a range of queries on supported faculty technologies and performs initial triage and escalates problems accordingly. Facilitates educational workshops and seminars and participates in the planning and delivery of application training programs; develops application support materials. The Education Technology Support Assistant will also provide programming and technical support for the in-house initiatives, in-house software products and third-party products at the Leslie Dan Faculty of Pharmacy.
Education: Bachelor degree in Computer Science, Education, Engineering, or a related discipline, or an acceptable equivalent combination of education and experience. Technical certifications (Adobe, Microsoft, Java) would be an asset.
Skills: Strong Blackboard, Canvas or other LMS knowledge, including knowledge of common issues and how they can be addressed; proficiency with the use of audio visual equipment; knowledge and troubleshooting with Blackboard Collaborate, Quercus, Clickers, Camtasia, Techsmith Relay, Excel, Word, PowerPoint, SharePoint, MS Outlook, Windows OS, MAC OSX, web browsers, Skype, YouTube and related platform technologies such as video encoders, video streaming and recordings; knowledge of social media integration; familiarity with mobile devices such as smart phones, tablets, and laptops. Facility with Wordpress and Articulate Storyline is an asset, as is facility with video/audio editing and recording. Knowledge of HTML/CSS along with web standards around usability and accessibility is an asset. Familiarity with teaching and learning support, online testing and proctoring, and the principles of instructional design is an asset.
Other: Excellent problem-solving, analytical and administrative skills; exceptional interpersonal skills; strong service orientation; proven organizational ability, judgment, tact and integrity; ability to work well as a member of a project team; ability to communicate effectively with students, faculty and staff at various levels; ability to explain technical concepts to a wide variety of non-technical users, both verbally and in writing; high degree of initiative; and ability to work in a self-directed manner.
Additional Salary Information: USW Pay Band 10 -- $59,755 with an annual step progression to a maximum of $76,414. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Internal Number: 1900552
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