The Library Information Technology (LIT) department provides faculty, staff and students access to and facilitates use of library related information resources and technologies to support their teaching, learning, research, and scholarly activities. LIT works closely with other departments of the library in order to develop, manage, support and market technology related initiatives. LIT includes Library Systems and Systems Administration, Desktop Support Services, Programming and Development, Web and UX Development, and Digital Media Production.
Under general supervision of the Director of Library Information Technology, this position delivers exceptional customer service and provides consultative support to enhance the use and access of technology and information systems, with particular focus on public computing, media, and academic technology, and collaboration with other technical staff on campus. Primary responsibilities include end-user device configuration, account management, and monitoring of network devices; all aspects of PC support including device imaging and deployments, troubleshooting technical issues, conducting preventative maintenance, patch and vulnerability management; evaluation of new products, analyzing user needs and making hardware/software recommendations; installing hardware/software, training on application software and preparing user documentation. Incumbent will assist in supporting inventory management and asset tracking, preparing detailed ad hoc inventory reports, and fulfilling ticket requests as assigned. This position includes shared responsibility for the department local area network (LAN) and provides all technical support for connecting devices.
The Information Technology Consultant Career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills.
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Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. Check our benefits website for additional information.
Demonstrated customer service experience requiring a high level of diplomacy and professionalism.
Comprehensive knowledge in desktop and application support and demonstrated ability to apply it effectively.
Working knowledge of common software application packages and operating systems. Ability to learn tools for performance monitoring and issues tracking.
Working knowledge of media equipment and systems.
Demonstrated experience with Windows, Mac and mobile device operating systems.
Demonstrated ability to translate technological solutions into terms understandable by a variety of users; demonstrated ability to work with technical and non-technical staff to identify user requirements and translate them into technology-based solutions.
Demonstrated ability to research and evaluate new technologies and software to meet user needs.
Ability to use creative problem-solving skills and apply effective technical solutions.
Ability to apply campus information security policy and standards to develop specific security requirements. Ability to apply security models and frameworks to ensure appropriate security is maintained.
Working knowledge of web applications and sites.
Excellent verbal and written communication skills, including the ability to prepare and deliver formal and informal documentation, presentations, and training to a variety of end users.
Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
Ability to foster and maintain positive and professional working relationships; ability to effectively handle interpersonal interactions at all levels and respond appropriately to conflicts and problems.
Ability to lead work direction and train others.
Interest and ability to maintain and enhance technical currency.
General knowledge of requirements for accessibility and other regulatory compliance.
To apply, visit WWW.CALPOLYJOBS.ORG to complete the required online staff application and apply to requisition #105196. Applicants will have the option of attaching a Cover Letter, Resume and three Letters of Recommendation via the online employment system. Applicants needing computer/internet access may contact Cal Poly Human Resources at: (805) 756-2236, for information on available resources.
At California Polytechnic State University, San Luis Obispo, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.
Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. California Polytechnic State University is an affirmative action/equal opportunity employer.
About Robert E. Kennedy Library, Cal Poly State University San Luis Obispo, CA.
Kennedy Library is responsible for planning, implementing, and managing campus-wide information resources and related services with an annual budget of $7+ million and approximately 50 staff. The library has five departments: Academic Services; Information Resources and Resource Sharing; Library Information Technology; Library Operations and Special Collections and Archives. Integrating traditional library resources and services with digital tools, the Robert E. Kennedy Library continuously adapts its services, programs, and spaces to meet the evolving academic programs, research interests, and needs of the university community. Providing access to information resources, classrooms, computer labs, an expansive 24-hour space, and an array of group and individual study spaces, Kennedy Library is a magnet for students and faculty alike. Annual visitors exceed 1.5 million.
Cal Poly is a nationally ranked comprehensive public university located in San Luis Obispo, California. With more than 18,000 undergraduates and approximately 1000 graduate students, Cal Poly fosters teaching, scholarship, and service in a learn-by-doing environment where students and faculty are partners in disco...very. As a polytechnic university, Cal Poly promotes the application of theory to practice. As a comprehensive institution, Cal Poly provides a balanced education in the arts, sciences, and technology, while encouraging cross-disciplinary and co-curricular experiences. As an academic community, Cal Poly values free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.
For more information, see: https://afd.calpoly.edu/hr/job-opportunities/prospective