The Program Concierge reports to the Director of Program Strategy and Innovation. This position provides high-quality customer service to online programs and stakeholders. This position will responsible for collecting program data and maintain program documentation. Ensures deadlines for customers are met.
Provide high-quality behind the scenes customer support including scheduling appointments, developing and maintaining official meeting records. (40%)
Assist in writing and distributing the bi-monthly program updates. (20%)
Ensure the timely and successful delivery of program solutions according to program needs and objectives. Coordinates closely to ensure full solutions. (10%)
Collaborates with internal & external stakeholders and utilizes technology tools to ensure all program documentation is complete, archived and maintained. (10%)
Identify continuous opportunities for improvement of online program development processes (10%)
Other duties as assigned (10%)
Bachelor's degree and 2 years of experience in customer service or related field
Special or Physical Qualifications
Experience with a CRM and Microsoft Office
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; annual and sick leave; 14 paid holidays; wellness benefits; tuition exemption; training and development opportunities; employee discounts and more!
LSU is committed to diversity and is an equal opportunity/equal access employer
HCM Contact Information:
Questions or concerns can be directed to the LSU Human Resources Management Office at 225-578-8200 or emailed HR@lsu.edu.