Rider University invites applications for a Technical Support Specialist II who will provide Tier 1 & 2 support for desktops, laptops, printers and mobile devices, including software image creation and standardization, as well as workstation security. The selected candidate will also: support procurement, inventory, installation and deployment of University owned devices and software (and compatibility); support and maintain classrooms, labs and meeting spaces on two campuses; and be responsible for technology equipment logistics, inventory and preparation, including coordination with the OIT Project Coordinator for recycling and disposals.
The Rider University community is composed of faculty, staff and students from a wide range of cultural backgrounds. Candidates with a demonstrated commitment supportive of the multicultural needs of Rider University and the surrounding community are highly desired.
Rider University has once again been included as one of the nation’s best universities by US News & World Report 2019and remained in the top tier in the Regional Universities – North category at number 35. Additionally, The Princeton Review named Rider among its “Best 382 Colleges” in the nation. Both publications have ranked the University favorably in their respective surveys for more than a decade.
Rider University is an Equal Opportunity/Affirmative Action employer dedicated to excellence through diversity and does not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, handicap/disability, Vietnam-era/disabled veteran status, gender identity or expression, or any other non-job related criteria.
Qualified candidate must possess a BS/BA in a technical field and 3+ years of demonstrated experience with a technical help desk or desktop/printing support in a similar capacity. Additional qualifications include: advanced knowledge of desktop support, network printing, print management solutions, Windows, Apple and mobile device operating systems and applications; strong analytical skills and the ability to solve problems; a strong interest in customer service and information security; experience with executive level support or preferred customers; outstanding interpersonal skills (verbal, written and presentation); and the ability to prioritize work with minimal direction. Experience in higher education, as well as Dell and Apple certifications are preferred.