The Division of Information Technology Services is seeking a talented individual to fill the role of the Sr. ServiceNow Administrator/Developer. The Senior ServiceNow Administrator/Developer will be responsible for gathering and documenting requirements, core system configuration, development, administration and the overall health of Northeastern's ServiceNow platform. This position will conduct research and understand platform and industry trends related to ServiceNow.
Performing day to day administration of the ServiceNow tool Developing workflow customizations. Performing ServiceNow implementation tasks including but not limited to: architecting, configuration, integration, custom programming. Developing clear and concise technical & process documentation Communicating ServiceNow process, operations and capability information to all levels of management effectively. Maintaining the integrity of the ServiceNow tool across production and non-production environments Understanding new ServiceNow features and unused module functionality to drive platform expansion and adoption Reviewing Stories, ensure requirements are clearly understood and aligned to department and university priorities Performing installation and testing of vendor-provided updates and new releases Working with users to identify and refine business requirements and workflows Lead technical analysis of additional module implementations within ServiceNow, including requirements gathering, process modeling and gap analysis and mitigation Support the design of ServiceNow integrations and work with business partners and technical teams for implementation Identify and define business solutions for both ITSM and ITBM users The Senior ServiceNow Administrator/Developer may also act as a mentor to junior level analyst(s). Develop custom metrics and trending reports to support ITS's policies and procedures.
To ensure that essential services are provided to the University community, the employee will be required to work outside their regular working hours as needed.
Additional Information: This position requires a background check.
To be considered for this position please visit our web site and apply on line at the following link: Careers@Northeastern
Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.