Information Technology Services at West Virginia University is seeking a Salesforce/Customer Relationship Management (CRM) Administrator (Professional Technologist 4). This position is a hands-on technical position, reporting to the Assistant Director of CRM Operations. The incumbent must be an experienced CRM administrator with the CRM platform - Salesforce/TargetX.
In order to be successful in this position, the ideal candidate will: Design and implement scalable solutions on CRM platform, Salesforce.
Lead in testing and verification for internal custom code and vendor software releases, patches, and add-ons.
Create profiles, roles, permissions and groups. Work on sharing rules, field and organization level security settings, data mapping, data recovery, object modeling and page layout design.
Serve in a lead role for providing application administration, troubleshooting, analysis, support and resolution for CRM day-to-day operations and projects. This includes code migration, change control, application security, performance and availability.
Maintain security of highest level by ensuring security standards and protocols are recognized and followed. Complete regular internal system audits.
Designing, architecting, and publishing reports and dashboards for customers as well as internal use.
Serves as the lead technical point of contact when vendor support is needed for investigation, trouble shooting and development of solutions to technical issues related to the CRM and any related software applications and add-ons.
Provide data management tasks, including data conversion, data migration, deduplication, and identification and repair of data quality issues.
Collaborates with the CRM operations team to proactively identify and recommend operational improvements, enhancements and system customizations that meet business needs and ensure solutions that are usable, scalable, easy to maintain.
Provide 24x7 service by being on call in rotation with other staff to ensure continuous availability of the production systems.
Bachelor’s degree or an equivalent combination of education and/or experience. A degree in Computer science, computer engineering or Management Information Systems or related is preferred.
A combination of five (5) years of experience in the following areas are required:
Strong experience with Customer Relationship Management Application Administration – Salesforce/TargetX
Experience working with database systems and applications administration; system performance management; and capacity planning processes/tools and their implementation
Advanced experience in extracting, analyzing and presenting data using SQL, SOQL, Salesforce or Informatica Cloud
Experience with integrations such as ETL (Extract, Transform and Load) tool, SIS system
West Virginia University is an Equal Opportunity/Affirmative Action Employer and the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff and students, and invites applications from all qualified individuals, including minorities, females, individuals with disabilities and veterans.