The Director, Academic Enterprise Applications will be responsible for leading availability, functionality, maintenance and support of all software applications in-use within their vertical product line(s). He/she will be responsible for managing relationships between the IT department and leaders of associated business units. In conjunction with the Enterprise Architect, the Director will identify technology solutions to address issues and enable new opportunities for the university in these areas. He/she will, in conjunction with the Project Management Office, shall plan and help manage implementation projects related to his/her areas of responsibility, and provide on-going production support, administration, and maintenance of the respective applications.
• Collaborates with business/process owners and end users of applications within the Academic Enterprise Applications stack to help determine needs and system/process maturation. Manage business units’ expectations and the ongoing evolution of modernization efforts. Facilitate the application governance process to gain consensus on a prioritized set of measurable outcomes that applications must support. These applications include Banner, Black Board Learn, BDMS, Banner Work Flow, Target X.
• Manages staff consisting of System and Business Analysts, Application Administrators, and Developers. Responsible for staff development, establishing performance expectations and metrics, and implementing a continuing plan to improve the overall performance of the department. Maintain good working knowledge of current and emerging technologies related to areas of responsibility, through independent research, and attending relevant conferences, trade shows, and professional organization meetings
• Develop operational processes and procedures in accordance with ITIL best practices. Co-develop, review, and communicate an overall applications architecture in alignment with business needs and IT best practices. Responsible for the implementation of security, performance monitoring, change management, and update/upgrades of applications within their vertical. Ensures institutional and/or departmental standards are met and provides justification for any deviations.
• Oversees the analysis and design of multi-tier applications, and the integration of third-party solutions as well as legacy systems. Serves as an advisor to ITS executive leadership team around the application domain strategy.
• Responsible for budgetary oversight of departmental budgets
• Meets with vendor representatives to discuss issues, service agreements and resolve issues in a timely manner
• Responsible for other reasonable related duties as assigned
• Strong working knowledge of Oracle DB, Banner, Learn 9, and TargetX applications
• Demonstrated knowledge of ITIL practices
• Proven administrative experience to multitask and manage competing priorities within project timelines and deliverables
• Demonstrated ability to align resources to the needs of the organization
• Excellent professional communication skills (verbal and written).
• Ability to effectively communicate at all levels within the organization including senior/executive management
• Ability to work closely within the IT department to assist the IT team members in building various technology solutions and integrations for specific business functions within the university’s enterprise
Bachelor Degree in Technology, Information Systems, Analysis, Business or a related field of study
7 years - Overall Experience in Information Technology 5 years - Progressive management/leadership Experience 5 years - Operational Experience with Enterprise level applications
• ITIL Foundations Certification or ability to be certified within 12 months upon employment.
• CSM Certified Scrum Master or ability to be certified within 12 months upon employment.
WVU is an EEO/Affirmative Action employer — Minority/Female/Disability/Veteran.