Associate Director Enterprise Applications (Web/CRM)
Loyola University Maryland
August 8, 2018
Full Time - Experienced
4 Year Degree
Loyola University Maryland is seeking an Associate Director Enterprise Applications for the Enterprise Applications Department, responsible for supporting all applications within the Enrollment and Advancement divisions.The Associate Director Enterprise Applications will engage leadership and process owners, of assigned business units, in identifying and developing technology solutions and processes, assisting them to meet their mission, strategic and operational goals. Ensure understanding of client business needs, influencing best solutions for software capacity and operational effectiveness. Manage client software projects and assist with operational projects as required. Coordinate strategic planning for efficient, streamlined, cost-effective and emergent technology solutions, leveraging university integrated business solutions. Work with technology services and the client to support technology integration points. Hire, train, support, and supervise staff in the development, implementation and administrative support for integrated software applications.
Establish short term and long term plans that are aligned with overall University strategies. Work closely with the key personnel in business units to assure consistent vision and message is communicated to the organization. Produce project phasing and implementation plans. Oversee the development of applications and the configuration of applications following formal policies, procedures, best practices and standards. Responsible for application life-cycle management activities that coordinate people, processes, and tools; including planning and change management, requirements definition and management, architecture management, software configuration management, and quality management. Work with the Project Management Office to investigate, plan and execute technical projects.Lead a team of highly talented and competent technology professionals in order to accomplish desired functional results and outcomes. Cultivate a collaborative relationship with users and demonstrate creativity in recommending solutions to user problems. Assist in evaluating opportunities where the automation of current systems or the integration of University systems will improve University business processes. Address user concerns, requests and problems in an optimistic and cooperative manner. Participate in a wide range of activities to improve user support. Represent Technology Services in interactions with the user community and adhere to published IT policies and procedures while focusing on supporting stakeholder needs.Provide support to the client operation team in managing all software environments by reviewing the impact of vendor delivered software updates on existing systems and processes and providing third level technical support. Escalate serious issues to senior TS leadership if unable to resolve. Ensure that the appropriate operational metrics are maintained and reported. Provide technical review to help ensure projects meet cost, benefit, timeliness, and integration goals with other major system components.
Requirements: - Bachelor's Degree and 5 to 8 years of experience required. - Knowledge of relational databases (Microsoft's SQL Server) and SQL, LDAP. - Knowledgeable with Ellucian's Colleague system, with Sitecore, and with Slate is helpful. - Familiarity with software development life cycle, the development of mobile system apps and with the integration of Social Media. - Strong analytical skills with ability to gather product requirements to create a design, as well as using logic and reasoning to identify strengths and weaknesses of solutions or approaches to problems. - Must be able support the mission and vision of a Catholic, Jesuit education.
For more information and to apply online please visit: https://careers.loyola.edu/Apply Here