Information Technology and Security has an opening for a Technical Support Specialist. This position will provide computer hardware and software technical support and training to customers, install and maintain computer peripheral, document work order resolution and provide continuous communication with the customers. This position is responsible for the Life Cycle Management (Inventory control and asset management) of technology assets as well as coordinating logistics for hardware distribution and return.
Responsibilities • Install, configure, upgrade, maintain and troubleshoot end user computers and peripherals. • Respond to work orders, diagnose and correct equipment failure and malfunctions, repair or replace malfunctioning equipment. • Install, configure, upgrade, maintain and troubleshoot end user applications. • Provide technical advice and assistance to customers. • Connect computers to the UT Campus Network. • Perform level 1 diagnostics on connection issues (verify operation from the wall jack to the user). • Configure PC/MAC computers to meet university security standards and policies. • Document incident and problem resolutions. • Assist in development and maintenance of departmental and end user computer procedures and documentation. • Responsible for managing the administrative processes of the hardware life cycle process. Those processes include, but are not limited to: o Maintain Hardware Inventory o Perform quarterly audits o Maintain and track Certificates of Disposal o Receiving new hardware. o Data sanition prior to disposal. o Packing, palletizing, and shipping of returned or disposed equipment. o Responsible for organization of equipment storage. o Organize and manage the annual computer lease exchange
Requirements • Prior experience in Customer Support Services. • Display strong end user orientation and customer service skills. • Experience with help desk ticketing systems and customer service workflow. • Strong understanding of technical troubleshooting methodology. • Demonstrated excellence in teamwork as well as excellent oral, written and interpersonal communication skills. • Ability to work a flexible schedule as needed. • Ability to work with a range of technical staff to develop joint solutions. • Thorough knowledge of PC/MAC hardware and operating systems required. • Ability to quickly learn and accurately work with a variety of hardware/software systems.
Working knowledge of TCP/IP networks preferred. • Experience in technology asset inventory control. • 2 years experience in PC/MAC computer support. • Associates degree in Computer Science, Information Technologies or related field, or an equivalent combination of experience, education, and training.
For further details and to apply, please visit our website at www.ut.edu/jobs
Applicants should be prepared to attach a cover letter and resume.
The University of Tampa is an Affirmative Action/Equal Opportunity Employer.