This position manages the operations units of the University of Wisconsin-Shared Services Information Technology (USS-IT) organization (currently referred to as the University of Wisconsin Colleges and University of Wisconsin-Extension Central Information Technology Services (CITS)). The Associate Director, Shared Services Information Technology Services & Deputy CIO is a senior leadership role within USS-IT and has a significant role in defining and evolving the USS-IT organization to meet the technology services, administrative and academic needs of the USS-IT customer base. The position reports to the Director, Shared Services Information Technology Services & CIO and is a member of the USS-IT management team.
The Associate Director, Shared Services Information Technology Services & Deputy CIO has responsibility for managing and leading all operations staff within USS-IT and for promoting relationships throughout the University of Wisconsin System. This position, along with other organization managers, will promote an ITIL (Information Technology Infrastructure Library) framework and play a key role in the continued improvement of ITIL processes.