We are seeking a versatile and motivated Technical Specialist with experience supporting faculty and students use of Academic Computing services and the continual enhancement of Computer and Multimedia support services. Duties include technical support of our academic computing environment including labs, desktops, standard/specialty software, training, and customer service.
This position requires well rounded desktop, technical, vendor management, and project skills and the ability to resolve the majority of issues without escalation. Campus technology includes hardware and software support for both Dell/Windows and Apple/iOS PCs and laptops, mobile devices, printers, and basic networking support.
Job responsibilities include, but are not limited to:
Setup, configure, and maintain computer systems within classrooms and computer labs.
Become familiar with all academic software and their configuration, distribution methods, and support resources.
Respond to support requests, create/maintain documentation, and develop training materials. Also, in partnership with IT and non-IT resources, provide user education as needed.
Partner with other IT resources in the ordering, imaging, and deployment of computer lab equipment.
Maintain up-to-date information on all aspects of the Academic Computing environment. This includes patch/upgrade/refresh schedules, software license/version information, and network addressing.
Train and mentor interns and part-time support staff on technology, equipment, systems, operations, and procedures.
Good verbal and written skills and the ability to build relationships that will foster respect, trust and confidence with internal and external clients.
Perform other special projects and related responsibilities as requested.
See " The Massachusetts Board of Higher Education - Massachusetts Community College Council Classification" (MCCC) Specifications below.
Minimum Master's degree in Computer Science, Information Technology, Management Information Systems, or Instructional Technology; with two (2) years experience and/or training that includes computer operating systems, hardware/software installation/troubleshooting, and network system administration; or an equivalent combination of education, training, and experience.
Two (2) years experience in a Higher Education IT position supporting an Academic Technology environment preferred
Experience with desktop imaging using tools such as Deep Freeze or Ghost.
Advanced knowledge of Microsoft Windows, Intel based computers, Mac OSX, network, graphics software packages including, but not limited to, MS desktop office suites, scientific applications, engineering applications, browsers, and Google Apps. Exposure to Linux a plus.
Experience with Active Directory and Windows Security
Familiarity with monitoring tools such as SCCM and KACE
Prior experience using a ticketing/support system.
Working knowledge of common network protocols like DHCP, DNS, SMTP, and HTTP
Must possess excellent oral and written communication skills. Must be a self-starter, highly organized and detail oriented.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Work is generally performed in an office setting with comfortable environmental conditions. Work involves a high activity level and pace, and competing time demands. Essential tasks require typing/keyboard skills, phone usage, reading, speaking, and listening. Use office equipment and computer keyboards requiring eye-hand coordination and finger dexterity. Balancing, crouching, grasping, pulling, reaching and stooping may also be required.
POLICY STATEMENT ON AFFIRMATIVE ACTION, EQUAL OPPORTUNITY & DIVERSITY
The Board of Higher Education and the Boards of Trustees of the Community Colleges maintain and promote a policy of non-discrimination on the basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information maternity leave, military service and national origin ("protected class(s)/classification(s)." Further, this policy prohibits retaliation and incorporates by reference, and where applicable, the requirements of Titles VI and VII of the Civil Rights Act of 1964; Title VI of the Civil Rights Act of 1968; Titles I and II of the Civil Rights Act of 1991; Title IX of the Education Amendments of 1972 and its regulations found at 34 C.F.R. part 106; Equal Pay Act of 1963; Civil Rights Restoration Act of 1988; Sections 503 and 504 of the Rehabilitation Act of 1973; Americans with Disabilities Act of 1990; Section 402 of the Vietnam-era Veterans Readjustment Act of 1974, Uniformed Services Employment and Reemployment Rights Act (USERRA); Age Discrimination Act of 1975; Age Discrimination in Employment Act of 1967, as amended; Family and Medical Leave Act of 1993; Federal Executive Order 11246 of 1965, as amended by Executive Order 11375 of 1967; Federal Executive Order 12900 of 1994; Federal Executive Order 13145 of 2000; Federal Executive Order 13160 of 2000; Federal Executive Order 13166 of 2000; Massachusetts Civil Rights Act; Massachusetts General Laws Chapters 151B, 151C, and Chapter 149; directives of the BHE, the Boards of Trustees of the Community Colleges and the Commonwealth of Massachusetts; and other applicable local, state and federal constitutions, statutes, regulations and executive orders.
EQUAL OPPORTUNITY STATEMENT
STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.
About Springfield Technical Community College
About Springfield Technical Community College :
Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequaled in the state. Biotechnology, IT Security, Laser Electro-Optics, Nursing, Robotics, Sonography, Telecommunications and dozens of other career programs produce potential employees each year. STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 9,000 day, evening, weekend and online students S.T.C.C. is a vibrant campus rich in diversity