ASU, the largest state university and also recognized as the most innovative university three years in a row, is committed to maintaining the most dynamic and productive learning experience in all of higher education. The University Technology Office (UTO) is at the forefront of developing IT platforms and tools that add value to the student experience. As part of the UTO, the Systems Support Analyst will contribute to the efficient desk side support for the UTO staff and systems and support PC, Apple and Android devices. UTO offers a fast-paced, energetic, technically rich environment with many opportunities for the Systems Support Analyst to contribute toward UTO initiatives.
Performs a variety of activities necessary to provide desktop and software application support to end users to ensure proper and effective operations.
$45,360 - $48,874 per year; DOE
Receives, responds to and monitors status of work-order requests for technical assistance; updates ticket system to reflect activities performed and status of request to ensure timely completion of work order in accordance with established policy.
Configures both local and multi-platform personal computer systems and PDA's, installing software and establishing connection to network(s) in accordance with specified standards.
Develops and applies standard computer images with authorized software to computers to ensure consistent configurations.
Removes computers from domain, cleans hardware by deleting profile and replaces in inventory.
Installs and/or replaces hardware and associated devices including, but not limited to: CD drives, network cards, hard-drives and Removable disk drives; refers warranty hardware problems to vendor for resolution.
Via phone or in person troubleshoots hardware and software problems by performing a variety of diagnostic procedures to identify appropriate corrective measures.
Actively participates in deployment and relocation of computers and associated peripheral equipment.
Tests upgrades and/or patches to software prior to rollout; prepares report of findings.
Provides application assistance to end user as requested; replicates errors, re-sets computers and printers.
Connects individual and networked devices to computers; performs initial connectivity test to ensure proper connectivity.
Performs a variety of acceptance testing procedures of newly acquired hardware to ensure proper operations.
Maintains inventory of all loaned laptops, desktop and peripheral equipment and accessories; initiates requests for replacements to ensure availability in accordance with established policy and standards.
Traces and trouble-shoots network connectivity problems; notifies appropriate responsible unit(s) based on findings.
Provides consultation on both hardware and software purchases.
Creates, updates, and maintains technical documentation for use within the group as well as outside entities.
When necessary, provides data recovery on failed storage media.
May perform routine server administration for specific servers as requested.
May be required to manage student workers including hiring, training, monitoring daily work and when necessary, termination.
May be required to travel and provide service to satellite support areas as needed.
Bachelor’s degree in Information Technology or closely related AND four (4) years providing desktop diagnostic and trouble-shooting support; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Demonstrated knowledge of technical troubleshooting of cross platform
Experience with utility functions to diagnose errors
Experience in identifying, developing and deploying solutions to improve effectiveness of technology delivered materials/information
Experience in resolving hardware and software problems
Experience in network print server configuration setup
Experience in troubleshooting with JetAdmin
Experience in configuring and using Outlook client in an exchange environment
Experience in troubleshooting tTCP/IP Errors
Experience in using NSLookup, IPConfig, NETStat, and MCDST
Experience in PC image development and testing
Experience in basic project management (organizing, scheduling and prioritizing tasks)
Experience in creating and writing policies and standards
Experience in presenting in groups
Experience in training staff
Experience in VPN Secure Connection configuration
Experience in Clientside Firewall and Clientside Proxy
Evidence of MCP Certification
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking.
Frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 50 pounds.
Regularly required to work in cramped and enclosed areas and exposure to variations in temperature when deploying equipment
Receive regular review of completed tasks.
The mission of the University Technology Office is to provide technology leadership for the New American University. The UTO helps ASU create and maintain innovative technology solutions and services that advance learning and discovery at the University. Applicant must be eligible to work in the United States; ASU UTO will not be a sponsor for this position.
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 90,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit www.asu.edu/tobaccofree
AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
Instructions to Apply:
Application deadline is 3:00PM Arizona time on the date indicated.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.
Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.
ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.
Only electronic applications are accepted for this position.