Systems Administrator/Senior Systems Administrator

The Claremont Colleges Services (TCCS) is the shared services organization for a highly regarded cluster of seven independent colleges known as The Claremont Colleges located in Southern California. Today, TCCS is a nationally recognized educational model for academic support, student support and institutional support services to meet the needs of 6,300 students and 2,300 faculty and staff. Some of the more than 30 different services include: campus safety, a central library, health and counseling services, cultural centers, central bookstore, physical plant and facilities support, payroll and accounting, information technology, real estate, risk management and employee benefits.

TCCS is committed to offering a work environment that is supportive, collaborative, accountable and enjoyable. TCCS offers generous time off benefits, employer-paid retirement contributions, tuition remission benefits and professional development opportunities. Our employees also take advantage of discounted meals provided in the TCCS café, regular employee events and an opportunity to work with exceptional colleagues.


Job Description:

The Systems Administrator works within a collaborative team for the purpose of implementing and supporting all The Claremont Colleges Services virtual server environments. This role assists in creating new enterprise server-based solutions used by diverse user groups across The Claremont Colleges. The Systems Administrator contributes to process improvement efforts by gathering and analyzing data for both administrative and technical purposes. The ideal candidate demonstrates perseverance and is motivated by new challenges and opportunities for growth. The candidate can maintain composure in high-pressure situations and expresses tact and empathy to others with a conscientious attitude.

The Senior Systems Administrator additionally has responsibility for planning for the support of all of TCCS virtual environments and creating new enterprise server based solutions used by diverse user groups across TCC will be a focus for the incumbent. The Senior Systems Administrator provides leadership and guidance within the team and serves as a role-model and mentor for new or junior staff members. The incumbent is also comfortable in customer relationship management and facilitating and guiding discussions.

This position reports to the Director of Infrastructure Services within Information Technology Services.

Essential Functions: The incumbent performs these essential duties and responsibilities.

• Implements and supports all The Claremont Colleges Services virtual server environments.
• Works with both on premise and cloud based virtual servers.
• Creates and improves common Microsoft services in virtual server environments.
• Evaluates existing virtual servers and services for needed changes and improvements.
• Analyzes data from a variety of sources to develop reports for capacity planning, service inquiries, troubleshooting, and other relevant needs.
• Provides documentation about virtual server environment for other team members and stakeholders.
• Performs other functions, including but not limited to, system troubleshooting, bug reporting/mediation, new technology research, etc.
• Participates in a team environment to complete project timelines and goals.
• Effectively communicates and collaborates in a high-performance team environment.
• Contributes to diverse and cross-functional teams, including teams with members from across The Claremont Colleges or on teams with members from external organizations.
• Ability to work flexible hours to respond to on-call requests in support of service availability.

Additional Essential Functions of the Senior Systems Administrator:

• Plans, implements, and supports all The Claremont Colleges Services virtual server environments.
• Evaluates Microsoft virtual server environments for needed changes and improvements and creates proposals for these to management.
• Compiles data from a variety of sources and analyzed it to develop reports for capacity planning, service inquiries, troubleshooting, and other relevant needs.
• Provides documentation, mapping, and training about virtual server environment for other team members and stakeholders.
• Leads peers in other functions, including but not limited to, system troubleshooting, bug reporting/mediation, new technology research, etc.
• Leads teams in a collaborative environment to complete project timelines and goals.
• Effectively communicates and collaborates in a high-performance team environment with a conscientiousness to the technical level and frequency relevant to the audience.
• Leads diverse and cross-functional teams, including teams with members from across The Claremont Colleges or on teams with members from external organizations, including client relationship manager roles.
• A leaderful individual that serves as a role model and mentor to new or junior staff members.
• Approaches management with well-developed problem statements, and proposed solutions to addressing them.

Required Qualifications: The following qualifications must be met in order to meet the requirements:

• Bachelor's degree in a relevant field (e.g., computer science, engineering, information technology) or 3 years of experience with the Essential Functions listed above.
• Experience providing excellent customer service.
• Two (2) or more years of full-time or part-time equivalent experience working in a virtual server infrastructure environment.
• Experience working in a Microsoft server environment.
• Ability to communicate to audiences with a wide variety of technical aptitude and understanding.
• Ability to use management tools to administer a large-scale infrastructure environment.
• Demonstrated strong analytical and problem-solving skills.
• Ability to balance multiple competing priorities in a fast-paced, team-oriented environment.
• Demonstrated proficiency with building Microsoft services that may include file services, DHCP/DNS, Active Directory, or Exchange.
• Demonstrated proficiency with designing virtual environments that may include clustering, backups, storage, and networking.
• Ability to gather and analyze data, such as system logs, for troubleshooting and reporting.

Preferred Qualifications: The following qualifications are preferred:

• Experience managing email services.
• Experience troubleshooting network services, such as DHCP and DNS.
• Knowledge of cloud infrastructure environments, such as AWS or MS Azure.
• Experience working in an institute of higher education.

Additional Required Experience for Senior Systems Administrator:

• Bachelor's degree in a relevant field (e.g., computer science, engineering, information technology) or 5 years of experience with the Essential Functions listed above.
• Extensive experience providing excellent customer service.
• Five (5) or more years of full-time or part-time equivalent experience working in a virtual server infrastructure environment.
• Extensive experience working in a Microsoft server environment.
• Experience managing email services.
• Extensive experience troubleshooting network services, such as DHCP and DNS.
• Experience with cloud infrastructure environments, such as AWS or MS Azure.
• Ability to communicate to audiences with a wide variety of technical aptitude and understanding.
• Experience using management tools to administer a large-scale infrastructure environment.
• Demonstrated strong analytical and problem-solving skills.
• Demonstrated ability to balance multiple competing priorities in a fast-paced, team-oriented environment.
• Demonstrated experience with building Microsoft services that may include file services, DHCP/DNS, Active Directory, or Exchange.
• Experience designing virtual environments that may include clustering, backups, storage, and networking.
• Demonstrated ability to gather and analyze data, such as system logs, for troubleshooting and reporting.

Preferred Qualifications for Senior Systems Administrator:

• Experience leading projects, teams, or working groups to achieve objectives and goals.
• Experience mentoring or coaching peers in a professional environment.
• Knowledge of facilitation or project management concepts.
• Familiarity with client relations management or similar service provider roles.

Required Hours:
The hours for this position hours are generally 8:00 a.m. to 5:00 p.m., Monday-Friday. Holiday, weekend and evening work hours may be required occasionally. Regular hours may vary due to needs of the organization or business unit.


ADA/OSHA:
This job description defines the essential job duties of this position. The Claremont Colleges Services expects that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).

Disclaimer:
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. When duties and responsibilities change and develop, The Claremont Colleges Services will review this job description and make changes of business necessity.

Equal Opportunity Employer:
TCCS is an equal opportunity employer. TCCS managers make employment decisions on the basis of merit, with the aim to have the best available person in every job. TCCS prohibits discrimination based on race, color, religious creed (including religious dress and grooming practices), gender (including gender identity and gender expression), national origin or ancestry, genetic information, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), military or veteran status, and status with regard to public assistance, or any other basis protected by federal, state or local law or ordinance or regulation. TCCS also prohibits discrimination based on the perception that anyone has any of these characteristics, or is associated with a person who has or is perceived as having any of these characteristics. All such discrimination is unlawful.


To apply, visit https://theclaremontcolleges.wd1.myworkdayjobs.com/en-US/TCCS_Careers/job/Claremont/Systems-Administrator-Senior-Systems-Administrator_REQ-520




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