Assistant Director Infrastructure, System Engineering
University of Pittsburgh
June 21, 2018
Full Time - Experienced
Technical (Programmer, Developer, Analyst)
The University of Pittsburgh's Computing Services and Systems Development (CSSD) Department is pleased to present this opportunity for an Assistant Director of Systems Engineering, a high-level and strategic leadership position for the Infrastructure Division.
Reporting to the Director of Infrastructure, this individual will provide strategic leadership in building systems, as well as oversee and maintain the operations of the University's world-class systems infrastructure. Reporting to the Assistant Director is a strong team of engineers who are responsible for the development and integrity of the University's systems, operations, and administration.
A key component of this role is ensuring a continuously stable systems infrastructure that services the entire University. In addition to monitoring systems and any alerts and faults generated by the Network Operations Center (NOC), the incumbent will be accountable for leading and directing the Systems Engineering Team in the resolution of any issues in a timely and efficient manner. The Assistant Director will be responsible for decisively determining the root cause of any outages or systems performance problems and efficiently communicating, leading, and overseeing the resolution and documentation of the issue as well as developing proactive processes to trend, measure and report on performance.
Successful candidates will: - Demonstrate strong leadership traits in motivating a successful team. - Foster accountability, discernment in decision making, attention to detail, and on-time completion of both development and business as usual projects. This position is the key accountable leader for the execution of all customer and University projects and is ultimately responsible for the outcome of all Systems Engineering projects and engagements. - Focus on solid design, performance, and integrity of all systems while inspiring engineers to ensure quality is built into all work products ensuring technical success. - Possess strong situational awareness of the configuration, capacity planning, forecasting, monitoring, support, and maintenance of the systems environment, which includes Linux, Microsoft, enterprise storage, backup and storage solutions, cloud solutions, research support and initiatives and HPC. - Provide clear leadership in developing and communicating future needs for the infrastructure. - Possess professional acumen and the ability to build solid working relationships with CSSD team, directors, senior management and key stakeholders internally and externally. - Drive system-level understanding and vigilance of risk, vulnerabilities, and protection. Must have a proven track record for diligence and execution of patch management and vulnerability management.
The Assistant Director reports to the Director of Infrastructure and leads a team of engineers that support the University's 247365 data center.
Our state of the art NOC is conveniently located at RIDC Park, which is off Route 28 in the Fox Chapel area. Parking is provided.
Founded in 1787, the University of Pittsburgh is one of the oldest institutions of higher education in the United States. Pitt people have defeated polio, unlocked the secrets of DNA, lead the world in organ transplantation, and pioneered TV and heavier-than-air flight, among numerous other accomplishments. Your efforts will be supporting a world-renowned teaching and researching faculty. The work we do at the NOC is essential to the continuous monitoring of critical enterprise-wide systems and services.
Applicants must provide three work-related references (supervisory, whenever possible) as well as include their complete employment history on their application.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EEO/AA/M/F/Vets/Disabled
A Master's degree in Computer Science/Engineering, Information Science, or related field with extensive technical systems knowledge is preferred; Or equivalent years of experience. Deep technical understanding of systems engineering, high-performance computing, troubleshooting, and a NOC ecosystem Proven ability to efficiently problem solve and lead others under pressure Proven success in leading troubleshooting design and strategy Strong prioritization and team-directing skills Curiosity to implement new technologies or enhance existing technologies Five years of management experience in a technical environment, preferably in an academic setting or ten years' experience working in a large, multi-platform, networked environment. 6-9 years systems engineering management experience