ASU, the largest state university and also recognized as the most innovative university three years in a row, is committed to maintaining the most dynamic and productive learning experience in all of higher education. The University Technology Office (UTO) is at the forefront of developing IT platforms and tools that add value to the student experience. As part of the UTO, this Product Coordinator position will contribute to the effective development, deployment and management of platforms that support Student Success Initiatives, Universal Learners and many other Smart Campus Initiatives. As a result, UTO offers a fast-paced, energetic, technically rich environment with many opportunities to contribute toward UTO initiatives.
You will be responsible for supervising a small team of Business Analysts while working closely with Project Managers and other Product Owners to implement products and services. Your experience leading diverse teams and products will be an asset to this role. You will act as a point of contact and serve as
the conduit between the customer community (internal and external) and the IT development team. You will serve as a liaison between business units, technology teams (including IT security), and other support teams. You will identify and help coordinate assignments of internal and external resources to meet project requirements.
The ideal candidate is analytical and a creative problem solver while being customer-focused. Our environment is fast-paced and requires a candidate who is flexible and can drive results across a matrixed organization.
Depends on experience
Provides supervision, direction and support for a team of Business Analysts
Works with stakeholders to develop strong relationships to secure and maintain optimal working relationships.
As a Product Advocate, responsible for understanding and communicating the customer needs and product vision, providing rapid feedback to technology team; steers projects to ensure delivery of business value including KPI’s.
Prioritizes customer requests based on technology product vision, strategy, end-user value and resolution of defects/bugs.
Assists as needed in creating, maintaining, prioritizing and sequencing backlog, communicating to both internal/external teams, improving transparency and radiating information.
Collaborate with UI/UX team, product development team, and business leaders to establish timeline workflows and goals.
Representing products to customers and executive leadership
Develops and maintains standards for testing and progress visibility, reporting on milestones; advocates/negotiates additional resources as appropriate to ensure achievement of objectives consistent with requestor's expectations/needs.
Creates and participates proactively in product roadmaps, project planning, meetings, reviews, retrospectives and demos.
Oversees/maintains documentation of the applications and is the definitive knowledge source for the history and future of a technology product.
Takes the lead in smaller projects or changes.
BA/BS Degree in Information Technology, Business Administration, Marketing or related field AND 3 years product/program management, project management, management consulting OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Back ground in Business Analysis, Software/Application Development, Quality Assurance or Project Management.
Demonstrated knowledge of management and supervisory principles and practices.
Demonstrated knowledge of web design, mobile applications and software development
Demonstrated knowledge of higher education administrative systems and related business principles, methods and procedures
Demonstrated knowledge of SaaS business systems and integrations experience (Cloud, AWS)
Demonstrated knowledge of Release Management best practices.
Demonstrated knowledge of web accessibility standards
Demonstrated knowledge of the various principles, practices, methods, and techniques of project management and/or business analysis
Experience in creating and delivering presentations to senior stakeholders
Experience with in-depth analysis in interpreting analytics data, formulating conclusions and developing analysis based strategies.
Experience in developing business cases and writing logical, detailed and complete requirements/functional specifications.
Experience in building strong interpersonal relationships with business analysts, UI/UX team, QA team, leadership, senior management, and internal and external stakeholders
Experience in collaborate and reach consensus in a high paced environment
Experience in working in an environment subject to tight deadlines, potentially quickly changing and conflicting priorities
Experience in managing software development life cycle from requirements to delivery on projects that include new product versions and enhancements.
Experience in developing and managing strategic partnerships.
Evidence of effective communications and working in a team environment.
Experience leading by example in communicating, participating and encouraging support of the institution's sustainability programs.
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse (75%); required to stand for varying lengths of time and walk moderate distances to perform work (10%). Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds (15%). Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts. Ability to clearly communicate verbally, read, write, see and hear to perform essential functions.
The mission of the University Technology Office is to provide technology leadership for the New American University. The UTO helps ASU create and maintain innovative technology solutions and services that advance learning and discovery at the University. Applicant must be eligible to work in the United States; ASU UTO will not be a sponsor for this position.
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 90,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit www.asu.edu/tobaccofree
AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
Instructions to Apply:
Application deadline is 3:00PM Arizona time on the date indicated.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.
Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.
ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.
Only electronic applications are accepted for this position.