Ball State University Office of Admissions is accepting applications for a full time, professional position as Operations Manager.
Position Function: In collaboration with the Associate Director of Admissions for Operations and Technology, provide operational and technical support in order to provide improved efficiency, accuracy and superior customer service while optimizing technological solutions when appropriate. Support the office to best utilize the campus enterprise resource planning (ERP), constituent resource management (CRM), and other available solutions. Provide support in prospect/application/decision processing, internal/external reporting, data analysis, and support technology software/hardware solutions to result in optimized operations. Interface with the information technology support area and other functional departments in order to define potential solutions that will support admissions functions. In coordination with the Associate Director of Admissions for Operations and Technology and other senior leadership, establish policies/procedures for each area of responsibility/supervision and define/set the direction for the office.
Ball State University is located in Muncie, Indiana, approximately 45 miles northeast of Indianapolis. At more than 22,500 students, enrollment for the 2017-18 academic year is Ball State’s largest ever. Our students come from all Indiana counties, all 50 states and 68 countries to pursue knowledge in seven academic colleges offering 190 undergraduate majors, 130 undergraduate minors, 140 graduate programs and 200 study abroad programs.
The Ball State way is rooted in the Beneficence Pledge – a commitment to excellence in teaching and scholarship, honesty and integrity, social responsibility, gratitude and valuing the intrinsic worth of each member of our community. Ball State students, faculty and staff are empowered in a culture that believes in them and demands they believe in themselves. They are partners in an innovative, immersive approach to education. They are supported by living and learning facilities that enable intellectual curiosity. We graduate scholars who are changing the world, and we’ve dedicated our University to do the same.
The university offers an excellent wellness program and extensive benefits offerings to include a generous paid time off package and paid parental leave. For further information regarding benefits please visit:
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status or any other legally protected status.
Minimum qualifications: Bachelor’s degree from an accredited college or university. At least three years of experience in management/operations; supervisory experience; information/project management experience; technology background. Maintain a valid driver’s license and be insurable under the university’s auto fleet policy.
Candidates must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred qualifications: Master’s degree from an accredited college or university. Additional years of admissions experience in higher education with progressive responsibilities; experience with the day to day operations of an admissions office with an understanding of student information from a “systems” approach, the college recruitment process, and staff supervision in a professional setting; broad range of experience within admissions and/or student service areas; previous experience in ERP and CRM systems; solid evidence of professional progression; evidence of exceptional written and oral communication skills; excellent judgment; ability to multitask and prioritize, flexibility and strong decision-making skills; demonstrate self-confidence, autonomy, professionalism, and commitment to diversity, student development, higher education, and professional development.
Apply online at: http://bsu.peopleadmin.com/postings/13606 Include the following documents with your application: cover letter addressed to Mr. Christopher Munchel and resume. Although the option to upload copies of transcripts is available in the application, an official, original transcript showing the highest related degree earned is required at time of hire. Additionally, a degree verification will be ordered at time of hire.
Review of applications will begin immediately and will be accepted through July 2, 2018.