Maryville University is accepting applications for a Salesforce Administrator. As part of the Information Systems team, the successful candidate will be responsible for the administration and support of Salesforce platform.
To be successful, the candidate must have hands-on administration and configuration skills. He/she must have a service-oriented mindset, a passion for technology and innovation and be committed to fostering a culturally diverse atmosphere for faculty, staff and students. Qualified candidates should possess strong communication skills, both verbal and written, and have the ability to communicate technical details to non-technical staff in an understandable way.
Daily administration and support of the Salesforce platform including but not limited to managing user setup, profiles and roles, customization of objects, fields, record types, page layouts, etc.
Create, manage and refine custom reports and dashboards.
Load software from the Salesforce app exchange.
Work with the network team to ensure proper system backups
Manage Salesforce licenses
Participate in change and release management process
Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvement
Provide application users with Tier 2 technical support
Track identified system problems through resolution
Create and maintain documentation on processes, policies, application configuration as the Salesforce platform is developed
Additional responsibilities as assigned
Special Instructions to Applicants
An offer of employment is contingent upon successful completion of a background screening.
Associates degree or 3 years of equivalent professional/technical experience
2-3 years Salesforce administration and operational support
Excellent communication, analytical, and critical problem solving skills
Ability to work independently, as well as part of a team, on multiple projects
Working knowledge of relational databases and data integration tools
Experience in the higher education industry
About Maryville University
Maryville University is a selective, comprehensive and nationally ranked private institution with more than 6,800 students. We offer over 100 degrees at the undergraduate, masters and doctoral levels to students from 50 states and 5 countries. Consistently ranked as a top private school by Forbes and Kiplinger's, Maryville has been named the Number 1 Over-performing University in the nation by US News and World Report. Maryville's athletics teams compete in 21 men's and women's sports at the Division II level in the Great Lakes Valley Conference. Founded in 1872, the University is ideally situated on 130 picturesque acres in west St. Louis County.