Located within SMU Guildhall the Academic Technology Service Director directly partners in designing, delivering, supporting and continually advancing technology solutions required to advance the instruction, research, learning and goals of the Guildhall as required and defined by SMU and by the community of students, faculty members, and director. This position will serve as the primary faculty contact and project manager for strategic technology needs. The service director will work as an embedded community member to identify, to support, to grow, and to be accountable for providing technology solutions to grand challenges for the academic unit's members as well as those defined by SMU and the Provost's Office.
Maintain on-going strategic planning awareness. Partners with high-level senior leadership and with unit Academic Technology Council faculty representatives to identify and prioritize the Guildhall's short/long-term strategic technology needs and priorities. Delivers annual report and "progress report" on state of Guildhall community academic technology use.
Assists community manage technology changes relating to hardware and software solutions, cloud services, classroom technology, audio/video standards, Virtual Reality(VR), Augmented Reality (AR), Mixed Reality (MR), learning management systems by providing regular communications to academic unit faculty members and leadership.
Keeps abreast of the health and stability of campus IT desktop support and classroom technology service issues impacting the academic unit, facilitates communication and service-level improvements. Identifies opportunities to improve and integrate more efficient operations, support times and collaborations between OIT and academic unit on behalf of SMU. Integrate Guildhall with boarder SMU.
Project Manager for multiple on going research and technical upgrades. Provides leadership and resourcefulness in identifying and integrating innovative technology solutions that meet unit-specific pedagogical, research and program needs. Assist faculty in building and maintaining research labs computers and related systems including VR/AR/MR and haptic interfaces.
Manages the Guildhall student technology dedicated to providing technology solutions relating to the facilitation of academic tech activities in Guildhall (primarily through consultation and direct assistance with digital initiatives for faculty). This includes the high-end gaming laptop development systems for each student and video game console development systems.
Provides primary "front line" and "first contact" support to Guildhall faculty for getting started with and for building out new courses in the SMU learning management system (Canvas) and partners with CTE online designers as necessary. Helps promote learning management system usage.
Manage deployment and decommissioning of Guildhall servers used in coursework. For example create a Jira, Hansoft, or Perforce servers used in team game projects. Create processes and systems to archive student digital assets.
Serves entire University community as part of OIT's Academic Technology Services team. Assists Academic Technology team members by being a cross-functional interdisciplinary resource that partners with other academic team members as required by SMU community. Reinforces and utilizes common capabilities available through SMU's community of specialists, arranging for access and collaboration when sharing is necessary or possible. Collaborates with Academic Technology team as assigned.
Serves to summarize, translate and adapt (in verbal and written form) technology information (changes, new technologies, problems, policies, etc) to highly dynamic, creative, diverse and non-traditional audience members with enthusiasm, patience and empathy. Anticipates technology needs and problems for Guildhall community and helps overall SMU IT organization better integrate service solutions and service-levels before problems arise.
Learns new video game-related applications, technologies, and skills through hands-on experimentation and direct application and provides mentoring, training, coaching and assistance to faculty members and students within the academic unit.
Education and Experience:
A bachelor's degree is required for this role. Preferably in the areas of computer science, technology development, gaming, engineering, or creative computation. A Master's degree is desired.
Three (3) years of experience is required for this role. Experience working with interactive technology in an academic setting and solid understanding of and appreciation for higher education and gaming preferred.
Experience identifying, designing, creating and supporting solutions for the purpose of advancing instruction or research required. Experience with learning management systems (Canvas) is required Professional proficiency in Linux is required.
Knowledge, Skills and Abilities:
The ideal candidate will have strong written, verbal, and interpersonal communication skills with a strong customer service orientation. Problem solving, time management and project management skills are also necessary. Organizational and planning skills with a strong attention to detail is also desired for this position.
Ambition for continuous improvement and maintaining a high personal performance standard is required. Coaching and teaching abilities are required. Critical thinking and problem solving skills required.
Software skills: Experience with Linux, Open Source, Open Access, and research technologies (R, MatLab, Mathematica), managing server/client relationships, and Linux hosting environments is required. Current knowledge of cultural trends of new technology products, apps, and platforms as potential academic solutions for Engineering communities is preferred.
Bend, Stand, Crawl, Climb
Walk for long distances
Reach above shoulders
Handle Objects (dexterity)
Sit for long periods of time
This position is open until filled.
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