Provide leadership in proactive systems analysis support for Duke Division of Student Affairs to ensure continuous availability, functionality, security, integrity, user training and documentation. Develop and implement data plans for design, development, implementation, and maintenance of systems to support business processes and assessment needs throughout the division. Develop strong partnerships in all areas of the division and across the University to fully understand business processes, discover needs, translate requirements and develop functional and technical specifications. Manage projects, full cycle, from inception to operational support.
Develop and implement division-level plans to ensure systems are used and data is structured to support the highest level of assessment reporting and strategic planning needs of the organization. Lead the development of system documentation, to include defining shared data elements and common reporting needs across the division. (25%)
Develop and maintain collaborative working relationships with Student Affairs units, including convening a working group of Division staff with systems analysis responsibilities on a regular basis, to provide guidelines and oversight related to data collection, storage, retention, and analysis in support of strategic and operational goals. (25%)
Serve as liaison between Student Affairs departments and Duke community; develop strong partnerships and nurture a positive relationship with internal and external customers to clearly understand their business processes, objectives, and strategic direction. Convert operational and strategic business objectives into actionable items, delivering solutions that support measurable progress throughout the division. (20%)
Ensure data integrity to maintain consistency and accuracy of data collected from or passed to various systems. Ensure that required interfaces with other systems and internal and external organizations are developed and maintained. (10%)
Working closely with the division’s Assessment and Research office, analyze data and prepare reports on progress, trends, and recommendations. Anticipate data and reporting needs as new programs and processes are developed in these areas and effectively communicate recommendations. (10%)
Coordinate training in appropriate software across the division. Troubleshoot user- reported problems, escalating when necessary to content or technical support experts, including Student Affairs IT staff, Duke OIT, or vendor support staff. (10%)
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Bachelor’s degree in relevant field required.
Minimum 3 years’ experience of progressive experience in successful completion of projects with varying size and complexity, from start-to-finish.
Preference for experience in higher education administration.
Desired Skills and Competencies
Understanding of project coordination including mapping and process workflow
Proven assessment mindset when analyzing data
Ability to work as a member of a team; develop and maintain effective working
relationships with a wide range of stakeholders
Excellent planning and organization skills, with proven ability to manage concurrent projects
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion, sexual orientation, or veteran status.