LeMoyne-Owen College seeks an experienced, innovative, and collaborative leader to oversee its network and telecommunications services and assist with the transformation of its infrastructure to support College strategies and leverage technology change. This position is an excellent opportunity to work with a diverse array of technologies, participate in the development of strategic directions, manage key vendor relationships, research emerging technologies, and be a leader in the on-going transformation of core technology infrastructure serving our students, faculty, staff, and administration.
Reporting to the Vice President for Information Technology, the Director of Technical Services manages and coordinates the Technical Services department and assigned resources in support of the College’s communications infrastructure and services. This includes voice, data, video, classroom and lab technologies as well as the wireless and wired network infrastructure that links these technologies.
The Director of Technical Services leads a small team of full-time staff and part-time students augmented with contractor support teams as needed. The Director is an integral part of the IT leadership team and a key participant in all aspects of planning and management of infrastructure strategies and assisting in all aspects of planning and execution of initiatives to continually improve the College’s foundational technology infrastructure.
Plans and manages the campus wireless network, improvements to the Voice over Internet Protocol (VoIP) solution including positioning the campus to adopt soft phones, and the continued migration of storage and computing to a hybrid cloud environment;
Provides leadership to management and renewal of the physical infrastructure of the campus data center, building IDF/MDF facilities, and inter/intra-building cable plant;
Works across the IT organization on strategic initiatives to improve security, expand adoption of ‘X’aaS solutions and make continued improvements to disaster recovery capabilities;
Manages the planning, design, operation, and day-to-day support of the enterprise network, campus Data Center and telecommunications infrastructure;
Participates in the overall technology strategic planning, development of relevant processes, procedures, and documentation;
Manages the change management review process and decision making;
Represents IT in campus-level meetings pertinent to network, operations and telecommunications services;
Develops, proposes, and manages the assigned operating and project budget resources;
Assists in the continued development and implementation of the team’s goals and objectives;
Advises the Vice President for Information Technology on policies, standards, and procedures regarding networks, operations, Data Center, telecommunication services, and IT infrastructure related issues;
Develops strategic plans for the enhancement and upgrade of all network and communications services to support the College’s overall technology posture;
Provides consulting services with community representatives and others as appropriate to determine the technology requirements supporting users, classrooms, and labs.
Participates in the preparation, maintenance, and periodic testing of the College’s Business Continuity and Disaster Recovery Plan to ensure the continuity of computing and communication services in the case of an event that renders IT services inoperative;
Provides leadership in the preparation for a potential disaster and during the recovery process in the event of such a disaster;
Prepares appropriate training plans and budgets to ensure all subordinate staff members have the skills needed to perform their jobs successfully;
Prepares regular reports and updates as needed on the status of all assigned projects;
Performs other related duties as assigned.
Working knowledge of video conferencing technologies, telephony, Voice over Internet Protocol (VoIP), network management, and telecommunication services and related best-practices;
Knowledge of related voice, data, and video networking software, current techniques and hardware capabilities of a voice and data communications network environment, current and developing technology found in fast changing institutions and the related impact on infrastructure, services, and processes;
Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies regardless of technical acumen;
Strong project management skills with the ability to ensure completion of department initiatives and recommendations;
Ability to understand and clearly relate to other members of the organization technical requirements, software specifications and general methods of network operations and security;
Apply effective leadership and coaching skills to direct technical staff;
Ability to facilitate productive meetings and work successfully in a team-oriented environment;
Ability to effectively define problems, collect data, establish facts, and draw valid conclusions with problem root cause analysis;
Ability to deal effectively with a wide range of vendors & service providers;
Effectively present technical information, infrastructure budget projections, and respond to questions from constituents at all levels of the College.
EDUCATION AND EXPERIENCE:
Bachelor’s degree from an accredited college or university AND 5 year’s support services experience in network and server administration;
Experience planning and managing multiple projects of varying complexities;
Experience with CISCO technologies;
Supervisory experience coaching and developing staff and managing contractors;
Strong written and oral communication skills, problem solving and analytical skills, and attention to detail.
Business Analyst, Project Management, or MS Sharepoint Certification;
Experience with administrative departments supporting technology;
Experience with project planning software (i.e. MS Project)
Experience with budget planning and management;
Experience working in a higher education setting;
Understanding of and experience working within the constructs of shared governance;
Internal Number: DTS07132017
About LeMoyne-Owen College
A founding member of the United Negro College Fund (UNCF), LeMoyne-Owen College is a four-year private liberal arts college with a proud legacy that dates back to 1862. As the only historically black college in Memphis, Tennessee, the institution’s current enrollment is approximately 1,000 students pursuing bachelor’s degrees across 22 majors in five major divisions of study. With its first female president at the helm, LeMoyne-Owen is poised to continue to build upon its rich legacy of preparing students for Leadership, Opportunity and Change.